Membership Manager | Rockhampton

Goodlife Operations Pty; Rockhampton Regional; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Base salary + uncapped commissions

Free all-club access 24/7 Goodlife

Anniversary leave days

Free gym membership for friends and/or

Job summary

Goodlife Health Clubs is seeking a Membership Manager to lead a high-energy MSC team and drive membership growth across the club. You’ll own the full member journey, coach the team to hit KPIs, and maintain exceptional front desk operations and service standards.

You will motivate and mentor staff, deliver sales training, and implement retention initiatives to ensure sustainable growth and member satisfaction. The role offers base salary with uncapped commissions and valuable club perks.

Qualifications

• Proven sales and customer service experience with a clear ability to hit KPIs.
• Experience in coaching or mentoring a team to achieve targets.
• Knowledge of selling cycles and up-selling/cross-selling techniques.

Responsibilities

• Manage the daily workflow of the MSC team to hit monthly sales targets.
• Achieve individual and team monthly/annual sales targets.
• Create structures to ensure the MSC team meets daily minimum performance criteria.
• Assist with sales training to develop the MSC team.
• Achieve member retention and growth budgets monthly.
• Respond to enquiries via phone, email or in person within 24 hours.
• Support Club and Regional Manager with growth initiatives.
• Support Club Manager in MSC fortnightly roster planning.

Skills

Sales

Customer service

Team mentoring

KPIs

Job description

**Drive Membership Growth. Coach Your Team. Create Unforgettable Member Experiences.****The Opportunity**As a Membership Manager, you’re the heartbeat of your club, leading a high-energy team of Member Support Consultants to drive membership growth and keep the club buzzing. You’ll be all-in on both attracting new members and keeping current members inspired, engaged, and coming back for more.You own the full member journey, from joiners to leavers, and make sure front desk operations and service standards are nothing short of exceptional. As a coach and mentor, you empower your team with the skills, confidence, and clarity to smash their goals. With sharp sales smarts, commercial insight, and people-first leadership, you’ll shape a culture that excites prospects to join and motivates members to stick with their fitness journey.At Goodlife, your leadership doesn’t just hit sales targets, it empowers your team and members to reach their personal best and transform their lives.**Key Responsibilities:*** Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets* Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team* Create a structure to ensure that the MSC team achieves their daily minimum performance criteria* Assist with the delivery of sales training to develop the MSC team* Achieve member retention and growth budgets on a monthly basis* Ensure that enquiries via phone, email or in person are responded to within 24 hours* Support the Club and Regional Manager in developing initiatives to drive membership growth* Support the Club Manager in developing the MSC fortnightly roster**About you:*** Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs* An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling* Previous experience of managing the customer journey to achieve successful customer outcomes – an understanding of customer retention strategies and metrics is highly regarded* Previous experience of managing and mentoring a team* Ability to set and motivate others towards a goal* Experience using business computer systems* Current First Aid and CPR certificates**What we can offer you:**A career in the fitness industry is a career like no other. With Goodlife Health Clubs, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community. **In addition, we offer:*** Base salary + uncapped commissions with realistic earnings of $80k+* A free all club access, 24/7 Goodlife membership* Additional benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards* You’ll join a high-energy team that celebrates wins, supports each other, and thrives on helping members achieve incredible results* Career paths to club management and opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines**About Goodlife Health Clubs:**As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.As both a service provider and employer our mission is simple: Move people to achieve great things.**Apply Now!** Please click 'Apply' to submit a resume and cover letter that details your experience, attributes, and achievements.