Membership & Guest Experience Advisor

Belgravia Health and Leisure Group Pty Ltd; Gympie Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Free facility access

Mentoring opportunities

Growth opportunities

Job summary

Belgravia Aquatic Recreation Centre in Gympie is seeking a Customer Service Officer who places the customer at the heart of every interaction. You will provide accurate information, support existing members, and assist prospective members to join on ongoing memberships while delivering excellent guest experiences in person and by phone.

You will conduct tours, process memberships, and maintain current knowledge of all centre services.

Qualifications

• Experience in delivering high-quality guest experiences and information to members and guests.
• Strong communication skills and ability to build rapport with diverse people.
• Availability to work weekends.
• Ability to conduct centre tours and convert tours into memberships.

Responsibilities

• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests.
• Provide accurate information to prospective members following company processes.
• Conduct tours to convert prospects to ongoing memberships.
• Process memberships and data entry in line with company policies.
• Maintain up-to-date knowledge of centre services and activities.
• Demonstrate sound cash handling and use POS systems.
• Uphold Belgravia Leisure values in daily work.

Skills

Customer service

Communication

Team collaboration

Cash handling

Job description

Belgravia Aquatic Recreation Centre in Gympie is seeking a Customer Service Officer who places the customer at the heart of every interaction. You will provide accurate information, support existing members, and assist prospective members to join on ongoing memberships while delivering excellent guest experiences in person and by phone.

You will conduct tours, process memberships, and maintain current knowledge of all centre services.