Customer Service Officer

Belgravia Leisure; Gympie Regional; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Free facility access

Employed position with ongoing ment or

Future growth opportunities within Bel

Job summary

Belgravia Leisure is seeking a Customer Service Officer for the Gympie Aquatic Recreation Centre. You will be the face of the centre, delivering friendly information and helping prospective members to join and set up ongoing memberships.

You will provide exceptional guest experiences in person and over the phone, handle enquiries, conduct tours, and manage memberships in line with centre policies. Weekend availability is required.

Qualifications

• Experience in customer service or front-desk roles.
• Ability to provide accurate information and assist prospective members.
• Willingness to work weekends.

Responsibilities

• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests.
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems.
• Conduct tours of the centre with the outcome to turn a prospective member to an ongoing subscription.
• Process memberships and data entry in line with company processes and policy.
• Possess a current and informed knowledge of all centre services and activities.
• Apply sound cash handling principles and use of Point of Sale (POS) systems.
• Demonstrate behaviours consistent with Belgravia Leisure C.L.E.A.R Values.

Job description

• Free facility access
• Employed position with ongoing mentoring opportunities
• Future growth opportunities within Belgravia Leisure

• Free facility access
• Employed position with ongoing mentoring opportunities
• Future growth opportunities within Belgravia Leisure

QLD, Gympie Aquatic Recreation Centre - Gympie 4570

About The Role

Our Customer Service Officers put the customer at the centre of everything we do by providing the right information the first time every time. Our passionate team members are the face of the centre and provide existing centre users with an excellent experience whilst being responsible for helping prospective members join the facility on ongoing memberships.

Key Accountabilities Include

• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policy
• Possess a current and informed knowledge of all centre services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

About You

• With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.
• You have experience working in a team to achieve collective and individual targets. You possess strong communication skills and can build rapport and positive relationships with a diverse range of people.
• You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.
• The successful candidate must be available to work weekends.

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment,

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.