Membership Growth Leader — Uncapped Commissions

Goodlife Health Clubs; Rockhampton Regional; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Uncapped commissions

Free club access (24/7)

Friend & family membership

Anniversary leave days

Job summary

Goodlife Health Clubs Australia is seeking a Membership Manager to lead a high-energy MSC team, drive membership growth, and keep the club buzzing. You’ll own the member journey from joiner to leaver, and coach your team to hit KPIs with sharp sales and customer service.

This role blends people leadership with hands-on sales, retention strategies, and roster management. Enjoy uncapped commissions, free club access, and family membership perks while developing your career across FLG brands.

Qualifications

• Proven sales and customer service experience with ability to hit KPIs.
• Experience managing the customer journey to improve retention.
• Experience mentoring a team.
• Ability to set and motivate others toward a goal.
• Experience using business computer systems.
• Current First Aid and CPR certificates.

Responsibilities

• Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets.
• Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team.
• Create a structure to ensure that the MSC team achieves their daily minimum performance criteria.
• Assist with the delivery of sales training to develop the MSC team.
• Achieve member retention and growth budgets on a monthly basis.
• Ensure that enquiries via phone, email or in person are responded to within 24 hours.
• Support the Club and Regional Manager in developing initiatives to drive membership growth.
• Support the Club Manager in developing the MSC fortnightly roster.

Skills

Sales

Customer Service

Leadership

Coaching

KPIs

Team Management

Tools

CRM systems

MS Office

Job description

Goodlife Health Clubs Australia is seeking a Membership Manager to lead a high-energy MSC team, drive membership growth, and keep the club buzzing. You’ll own the member journey from joiner to leaver, and coach your team to hit KPIs with sharp sales and customer service.

This role blends people leadership with hands-on sales, retention strategies, and roster management. Enjoy uncapped commissions, free club access, and family membership perks while developing your career across FLG brands.