Membership Growth Leader — Coach Team, Drive Retention

flg; Perth; Vor Ort; AUD 85.000 - 100.000; Vollzeit

Benefits dieser Stelle

Free all club access

Free gym membership for friends and/or

Anniversary leave days

Zusammenfassung

Goodlife Health Clubs in Australia is hiring a Membership Manager to lead a dynamic Member Support Consultants team, drive membership growth, and keep the club buzzing. You’ll own the member journey from joiners to leavers and ensure exceptional front desk service.

With sales smarts, coaching skills and a people-first leadership style, you’ll train the team, hit monthly targets, and foster retention. The role offers base salary plus uncapped commissions and a strong pathway to club leadership

Qualifikationen

• Proven sales and customer service experience with a track record of hitting KPIs.
• Understanding of sales cycles and up-/cross-selling techniques.
• Experience managing the customer journey to improve retention metrics.
• Experience mentoring and developing a team.
• Comfort using business computer systems (CRM, reporting).
• Current First Aid and CPR certificates.

Aufgaben

• Manage daily workflow of the MSC team's activities to hit monthly sales targets.
• Achieve own sales targets to contribute to team success.
• Create structure to ensure MSC performs to daily minimum criteria.
• Assist with delivering sales training to develop the MSC team.
• Achieve monthly retention and growth budgets.
• Respond to enquiries via phone, email or in person within 24 hours.
• Support Club and Regional Manager to drive membership growth initiatives.
• Support Club Manager in rostering MSC staff every fortnight.

Kenntnisse

Sales experience

Customer service

Team leadership

Mentoring

KPIs

CRM systems

First Aid

CPR

Jobbeschreibung

Goodlife Health Clubs in Australia is hiring a Membership Manager to lead a dynamic Member Support Consultants team, drive membership growth, and keep the club buzzing. You’ll own the member journey from joiners to leavers and ensure exceptional front desk service.

With sales smarts, coaching skills and a people-first leadership style, you’ll train the team, hit monthly targets, and foster retention. The role offers base salary plus uncapped commissions and a strong pathway to club leadership