Membership Development Representative

Queensland Trucking Association; Townsville City; Hybride; AUD 65 000 - 90 000; Plein temps

Résumé du poste

Queensland Trucking Association is seeking a motivated Membership Development Representative to grow our membership across North Queensland. You will engage with owner-operators, transport businesses and partners to demonstrate the value of QTA membership and support regional operators.

Working with the Membership and Events Manager, you will visit members, gather feedback, and advocate on industry issues while building strong, long-term relationships across the region.

Qualifications

• Demonstrated experience in membership development, business development, account management or relationship management.
• Ability to build credibility and connect with business owners, transport operators, fleet managers and senior decision-makers.
• Strong communication, networking and interpersonal skills.
• A proactive, self-motivated approach and the ability to work independently.
• Strong organisational skills, attention to detail and confidence using CRM systems.
• Willingness and ability to travel regularly throughout North Queensland.
• Experience within the transport industry, an industry association or a membership-based organisation would be highly regarded.

Responsabilités

• Identify and build relationships with prospective members across North Queensland and maintain a pipeline of opportunities.
• Promote benefits, services and advocacy capabilities of QTA and support onboarding, renewals and retention.
• Undertake regional visits and follow-ups with members and prospective members to understand challenges and opportunities.
• Represent QTA at regional meetings, events and forums and engage with regional stakeholders.
• Maintain accurate records of engagement in CRM and provide regular updates on regional engagement and membership growth.

Description du poste

Queensland Trucking Association – Townsville QLD

Are you a natural relationship builder who enjoys getting out into the industry, connecting with businesses and making things happen?

The Queensland Trucking Association (QTA) is seeking a motivated and proactive Membership Development Representative to strengthen our presence and grow our membership throughout North Queensland.

This is an exciting opportunity for someone who understands the value of genuine relationships, enjoys working autonomously and is passionate about supporting the businesses that keep Queensland moving.

Working closely with the Membership and Events Manager and the broader QTA team, you will be the face of QTA across North Queensland, building connections with existing members, identifying new membership opportunities and ensuring regional operators feel heard, supported and connected to their industry association.

About the Role

This is a relationship-focused, regional role combining business development, member engagement and industry representation.

You will take a proactive approach to identifying prospective members, visiting existing members and understanding the challenges and opportunities facing road freight businesses across the region.

From owner-operators and small transport businesses to larger fleet operators and supply chain partners, you will help businesses understand the value of QTA membership and how the Association can support their interests.

You will also play an important role in bringing regional industry issues and opportunities back to the QTA team, helping ensure our advocacy, services and engagement remain relevant to members across Queensland.

Key Responsibilities

Membership Growth and Development

• Identify and build relationships with prospective members across North Queensland.
• Develop and maintain a pipeline of membership opportunities.
• Promote the benefits, services and advocacy capabilities of QTA.
• Support membership enquiries, onboarding, renewals and retention.
• Develop strong, ongoing relationships with existing members.

Regional Member Engagement

• Undertake regular regional visits, meetings and follow-up with members and prospective members.
• Understand the operating environments and challenges facing regional transport businesses.
• Identify emerging industry issues relating to infrastructure, access, permits, compliance, workforce and operating conditions.
• Ensure member feedback is captured, communicated and followed through appropriately.

Industry Representation and Events

• Represent QTA professionally at regional industry meetings, networking opportunities and events.
• Support the promotion and delivery of regional forums, business dinners and information sessions.
• Build relationships with regional industry groups, business networks and key stakeholders.
• Create opportunities for QTA leadership and specialist teams to engage directly with regional members.

Administration and Reporting

• Maintain accurate and timely records of member and prospect engagement in QTA's CRM.
• Track membership opportunities, interactions and follow-up activities.
• Provide regular updates on regional engagement, membership growth and industry feedback.

About You

You are a confident communicator and natural networker who enjoys building trust and developing long-term business relationships.

You understand that successful business development is about more than making a sale. It is about listening, understanding business needs, delivering value and following through on commitments.

You will ideally bring:

• Demonstrated experience in membership development, business development, account management or relationship management.
• The ability to build credibility and connect with business owners, transport operators, fleet managers and senior decision-makers.
• Strong communication, networking and interpersonal skills.
• A proactive, self-motivated approach and the ability to work independently.
• Strong organisational skills, attention to detail and confidence using CRM systems.
• A willingness and ability to travel regularly throughout North Queensland.
• A genuine interest in the road freight and transport industry.
• Experience within the transport industry, an industry association or a membership-based organisation would be highly regarded.

Why Join QTA?

At the Queensland Trucking Association, you'll be part of a team working to make a meaningful difference to Queensland's road freight industry.

This role offers the opportunity to:

• Build strong relationships with some of Queensland's most important regional businesses.
• Work closely with industry leaders and decision-makers.
• Play a direct role in growing and strengthening QTA's membership.
• Give regional operators a stronger voice and connection to their industry.
• Work autonomously while being supported by a collaborative and passionate team.
• Contribute to practical outcomes for an industry that keeps Queensland moving.

About the Queensland Trucking Association

The Queensland Trucking Association is the peak industry body representing Queensland's road freight industry and the broader heavy vehicle supply chain.

We work with members, government, regulators and industry stakeholders to support a safer, more productive and sustainable road freight industry.

Our approach is built on being responsive, relevant, trusted and personal. We value strong relationships, practical solutions, collaboration and the courage to challenge established approaches when better outcomes are possible.

Ready to Make an Impact?

If you are passionate about building relationships, supporting regional businesses and contributing to the future of Queensland's road freight industry, we'd love to hear from you.

Queensland Trucking Association is an equal opportunity employer and welcomes applications from suitably qualified candidates