Membership Consultant

The Hospitals Contribution Fund Of Australia Limited; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible working arrangements

50% subsidy on health cover

18 weeks parental leave

Mental health and wellbeing programs

Discounts on insurance products

Job summary

The Hospitals Contribution Fund Of Australia Limited is seeking a Membership Consultant to support members through their journey with accurate, timely service over the phone. Based in Sydney CBD with hybrid working, you will handle membership changes, payments and data integrity while delivering a positive member experience and collaborating with internal teams to meet operational goals.

You are detail oriented, customer focused and able to prioritise in a high-volume environment to ensure

Qualifications

• Detail oriented and accurate in data handling.
• Customer-focused with a positive service mindset.
• Excellent organisational skills and ability to multitask.
• Team-oriented and collaborative.
• Commitment to continuous improvement.
• Ability to work in a high-volume environment.

Responsibilities

• Process membership changes and policy updates accurately and efficiently.
• Manage personal detail changes, payment updates, suspensions, refunds, cancellations and clearance certificates.
• Investigate and resolve membership discrepancies and enquiries.
• Support payment processing and reconciliation activities.
• Assist with system testing, training and continuous improvement initiatives.
• Work collaboratively with internal teams to support operational goals and member outcomes.
• Ensure compliance with RT Health policies, procedures and regulatory requirements.

Skills

Attention to detail

Organisational skills

Team player

Customer service

Prioritisation

Continuous improvement

Job description

Join RT Health and play a pivotal role in the membership journey.

About the Role

As a Membership Consultant, you'll play a key role in ensuring our members receive accurate, timely and professional support throughout their membership journey.

In this role, you will process membership details, payments, suspensions and cancellations, and maintain the integrity of member data while delivering a positive member experience over the phone.

This is a full time, permanent role, based in the Sydney CBD. Working hours are Monday to Friday from 8:30am to 5:00pm with hybrid working available. You are required to work in the office a minimum of two days a week.

Key responsibilities

• Process membership changes and policy updates accurately and efficiently.
• Manage personal detail changes, payment updates, suspensions, refunds, cancellations and clearance certificates
• Investigate and resolve membership discrepancies and enquiries
• Support payment processing and reconciliation activities
• Assist with system testing, training and continuous improvement initiatives
• Work collaboratively with internal teams to support operational goals and member outcomes
• Ensure compliance with RT Health policies, procedures and regulatory requirements.

About You

You are detail oriented, customer focused, and enjoy working in a fast paced environment. To be successful, you will have:

• Strong attention to detail and excellent organisational skills
• Enjoys working in a team environment and helping others succeed
• Commitment to provide exceptional customer service and takes pride in getting things right
• Ability to manage competing priorities and work efficiently in a high-volume environment
• Demonstrates a positive attitude and a commitment to continuous improvement.

About RT Health

At RT Heath, we’re all about community. It’s the reason we were founded back in 1889 and it’s why we’re still here today supporting more than 48,000 hardworking Aussies across the rail, transport and energy industries.

Australia’s first registered health fund and proudly not for profit, we’ve spent 130+ years supporting our members with great value health cover and a level of care that we’re known for.

We’re now a proud division of HCF, Australia’s largest not-for-profit health fund but we remain focused on our commitment to support hardworking men, women and families on their health journeys. Our members come first. Always.

Culture & Benefits

Purpose-driven passion We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best.

Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth We believe in lifelong learning and provide opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

We create a flexible, inclusive, family-friendly culture so our employees are inspired and motivated to achieve the best for themselves and our members.

Our values inform the way we do things. They help us build the culture we need to realise our purpose. Our values are to: Step Forward Get There Together Make it Better Stay Human Walk in Their Shoes.

We’ve invested in our people and teams to ensure they’re equipped to reach their career goals. We help team members expand their skill sets and develop personally through various internal and external courses, as well as broaden their on-the-job experience through transfers, secondments or promotions.