Membership Change & Communications Lead (Hybrid)

Nrma; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible benefits and leave

Travel discounts (SIXT car rental, etc

Complimentary myNRMA membership

Insurance discounts

Career growth opportunities

Job summary

NRMA Group in Sydney is seeking an experienced Change & Communications Lead (Membership) to drive change management across the Membership portfolio and coordinate internal communications for the division.

Working across Agile and traditional delivery, you will partner with project teams, leaders and frontline staff to translate complex information into clear messages and practical change actions, while supporting MyNRMA Rewards engagement and employee experience.

Qualifications

• Qualification in communications, business, marketing or related discipline.
• Change management certification such as Prosci or ADKAR.
• 5+ years’ experience in change management, internal communications and employee engagement.

Responsibilities

• Conduct stakeholder and change impact assessments to identify affected individuals and scale responses.
• Develop and deliver integrated change, communication, engagement and readiness plans aligned to milestones.
• Maintain an integrated view of Membership change including dependencies and adoption risks.
• Prepare frontline teams with readiness materials (FAQs, messages, leader packs, talking points).
• Plan and facilitate stakeholder workshops, showcases and readiness reviews.
• Conduct readiness checks, identify risks and mitigate actions; capture lessons learned.
• Deliver Membership internal communications and engagement plan aligned to priorities.
• Plan and manage Membership Town Halls and executive communications end-to-end.
• Draft, edit and publish internal communications across channels (Viva Engage, email, presentations).
• Develop engagement activities to boost MyNRMA Rewards understanding and advocacy.
• Design incentives, competitions, champion networks and engagement initiatives.

Skills

Change management

Stakeholder management

Internal communications

Employee engagement

Planning & execution

Agile delivery

Written communication

Education

Change management certification (Prosci/ADKAR)

Communications/business/marketing degree

Tools

Viva Engage

Internal communications platforms

Job description

NRMA Group in Sydney is seeking an experienced Change & Communications Lead (Membership) to drive change management across the Membership portfolio and coordinate internal communications for the division.

Working across Agile and traditional delivery, you will partner with project teams, leaders and frontline staff to translate complex information into clear messages and practical change actions, while supporting MyNRMA Rewards engagement and employee experience.