Membership and Sales Officer

PCYC Queensland; Deception Bay; On-site; AUD 43,000 - 61,000; Full time

Benefits offered by this job

Salary packaging

Gym membership

Service discounts

Volunteer day

EAP access

Learning LMS access

Health plan

Job summary

PCYC Queensland is seeking a motivated Membership and Sales Officer for PCYC Deception Bay to deliver outstanding customer service to members and customers. You will respond to enquiries, advise on products, and assist with up-selling and cross-selling while handling POS devices and light admin tasks.

This role supports a not-for-profit environment with benefits including salary packaging up to $18,550 p.a., a free gym membership and access to training programs, EAP and health plan options,

Qualifications

• Minimum 12 months in customer service or sales.
• Intermediate MS Office skills.
• Current First Aid and CPR certificates (or ability to obtain).
• Fitness/Sport and Recreation qualification or interest.

Responsibilities

• Respond to club enquiries and provide information.
• Upsell and cross-sell PCYC products and services.
• Set up POS devices and handle cash/terminal transactions.
• Perform general office administration.

Skills

Customer service

Sales experience

MS Office

First Aid CPR

Fitness qualification

Education

Fitness/Sport qualification

Tools

Word

Excel

Outlook

Job description

$37.41 per hour (please note that junior rates may apply)

We are currently seeking a motivated Membership and Sales Officer to enhance and support PCYC Deception Bay operations by ensuring all members and customers receive the highest level of customer service. If you are passionate about delivering excellence in customer service, then we need you!

What we can offer

• In addition to your remuneration, enjoy generous not-for-profit salary packaging benefits of up to $18,550 per annum tax free. This will allow you to take home more of your income before it is taxed!
• Free PCYC gym membership
• 15% discount on PCYC services such as Fun Squad, Gymnastics and Little n Active
• Volunteer day every year
• Access to our Employee Assistance Program (EAP)
• Access to our online learning management system and facilitated programs, such as our Leadership Development Program – Your career progression is important to us!
• Access to our corporate health plan with HCF, offering very competitive and comprehensive health insurance products

Your New Role

You will be at the forefront responding to club enquiries, providing advice and information as well as partaking in up-selling and cross-selling of PCYC products and services. You will also prepare point of sale devices including cash registers and electronic swipe devices in addition to some office administration.We’re committed to fostering a supportive, respectful, and positive atmosphere where everyone is welcome. Every interaction with our members is designed to contribute to their sense of belonging and growth. By joining us, you’ll play a crucial role in directly influencing positive change in your community.

About You

• Minimum 12 months experience working in a customer service or sales role
• Intermediate skills in the Microsoft Office Suite (Word, Excel, Outlook)
• Current First Aid and CPR certificates (or ability to obtain)
• Qualification in Fitness, Sport and Recreation or similar or interest in developing in this area (nice to have but not required)

Our Commitment to Safeguarding
PCYC Queensland is committed to creating safe, inclusive environments where children and young people are protected, respected and supported to thrive. Safeguarding is a shared responsibility across our teams, supported by our long-standing partnership with the Queensland Police Service (QPS).

Please note:Working With Children Check (Blue Card) No Card, No Start and Restricted Person legislation applies.All PCYC employees are required to complete a National Police Check upon commencement.

PCYC is committed to building and supporting a diverse and inclusive workforce. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds, identities, and lived experiences.