Member Training Administrator

Surf Life Saving QLD; Brisbane; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Surf Life Saving Queensland (SLSQ) is seeking an organised Education administrator to support member training, maintain compliance and deliver excellent service. You will manage enrolments, records and data across aXcelerate and other systems, while collaborating with trainers and stakeholders.

The role offers flexible, hybrid working options and a strong focus on accuracy, process and customer service. A relevant VET/business admin qualification is preferred.

Qualifications

• Current Working with Children Blue Card or ability to obtain.
• Experience in administrative or support roles, preferably within education or member services.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Experience using databases and maintaining accurate records.
• Excellent written and verbal communication with stakeholders.
• Strong attention to detail and accuracy.
• Strong organisational and time management skills.
• Ability to work autonomously while contributing to a team.
• Experience in training administration within an RTO.
• Experience with aXcelerate LMS or SMS.

Responsibilities

• Coordinate training administration, enrolments, assessments and certification.
• Maintain accurate training records and student data in aXcelerate and systems.
• Provide exceptional customer service to members, trainers and stakeholders.
• Assist with compliance, reporting and regulatory requirements for training delivery.
• Support continuous improvement across training administration processes.
• Contribute to Education team's operations with proactive administrative support.

Skills

Microsoft Office

Database management

Communication skills

Time management

Attention to detail

Education

VET / Business Administration / Project Management qualifications

Tools

aXcelerate LMS

Student Management System (SMS)

Job description

Are you an organised administrator who thrives on accuracy, process and customer service?

Join our Education team and play a key role in supporting member training, maintaining compliance, and delivering exceptional service to our members. This role is ideal for a detail-oriented administrator who enjoys working with systems and data, thrives in a dynamic operational environment, and takes pride in delivering exceptional support and service.

This role is advertised on a full-time basis; however, a part-time arrangement may be considered for the right candidate.

Why SLSQ?

• Contribute to an organisation that saves lives!
• Increase your take home pay with Salary Packaging
• Paid parental leave available
• Membership to Fitness Passport
• Employee assistance program EAP for health and wellbeing
• Flexible and hybrid working options
• Onsite parking

What You’ll Do:

• Coordinate training administration, enrolments, assessments and certification activities
• Maintain accurate training records and student data within aXcelerate and other systems
• Provide exceptional customer service and support to members, trainers and stakeholders
• Assist with compliance, reporting and regulatory requirements relating to training delivery
• Support continuous improvement initiatives across training administration processes
• Contribute to the effective operation of the Education team through proactive administrative support

About You:

• Current Working with Children Blue Card (or the ability to obtain)
• Demonstrated experience in an administrative or support role, ideally within an education, training or member services environment
• Strong proficiency in the Microsoft Office Suite, including Outlook, Word and Excel
• Experience using databases and maintaining accurate records
• Excellent written and verbal communication skills, with the ability to effectively engage with a range of stakeholders
• High level of attention to detail and accuracy
• Strong organisational and time management skills, with the ability to prioritise workloads and meet deadlines
• Ability to work autonomously while contributing positively to a team environment
• Qualifications in Vocational Education and Training (VET), Business Administration and/or Project Management
• Previous experience in a training administration role within a Registered Training Organisation (RTO)
• Experience using a Student Management System (SMS) or Learning Management System (LMS), preferably aXcelerate
• Experience providing learner, member or client support in an education or training environment
• Understanding of vocational education and training compliance requirements and training administration processes

About SLSQ:

Surf Life Saving Queensland (SLSQ) is a vibrant organisation dedicated to saving lives and promoting beach safety across Queensland. Established in 1930, SLSQ supports over 36,000 members across 57 surf lifesaving clubs. With more than 600 employees, SLSQ delivers lifesaving services, community education, surf sports, and training programs that engage over 462,000 people.

Surf Life Saving Queensland (SLSQ) is committed to creating a fair, inclusive, and representative organisation. We welcome applicants from all backgrounds, including women, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse individuals, people who identify as LGBTQIA+ and people with disability. We are proud to be recognised as an employer of choice for women by Work180.

If you're passionate about organisation, customer service and supporting great learning outcomes, we'd love to hear from you!