Member Success Manager

Lifestyle Tradie Group; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Lifestyle Tradie Group is seeking a motivated Member Success Manager to be the heartbeat of our member experience. You will own onboarding, communications, appointments, CRM activity and reporting, and provide executive support to our Director.

Responsibilities include managing enquiries via multiple channels, the full membership lifecycle, and travel across Australia to events. A proactive, organised, and customer-focused mindset is essential for success.

Qualifications

• Exceptional communication and relationship-building skills.
• Highly organized with strong attention to detail and follow-up.
• Genuine customer service mindset and proactive approach.
• Experience with CRM systems and calendar management is advantageous.
• GoHighLevel (GHL) experience highly regarded but not essential.

Responsibilities

• Own the day-to-day member experience as the trusted go-to for our member community.
• Manage all member enquiries and communications via phone, email, SMS and WhatsApp.
• Manage the complete membership lifecycle from onboarding to renewal.
• Run new member onboarding, Kick Off Calls and 6-month reviews.
• Maintain accurate CRM records, notes and follow-up actions in GHL.
• Coordinate the Director's schedule for member meetings and events.
• Review member reports and AI insights to identify engagement opportunities and risks.
• Provide executive support to the Director & General Manager.
• Assist with sales qualification for prospective members and billing enquiries.
• Contribute to member communications, events, webinars and retention campaigns.
• Travel across Australia for events (around 14 per year).

Skills

Communication skills

Relationship-building

Organization

Customer service mindset

Tools

GoHighLevel

CRM systems

Calendar management

Job description

We're on the hunt for a Member Success Manager to become the heartbeat of our member experience. This is a highly relationship-focused role, perfect for someone who loves talking to people, building genuine connections, and making sure every member receives an exceptional experience.

You’ll become the go-to person for our members - from the moment they join, right through their membership journey, to renewal (and everything in between). Working closely with our Director and General Manager, you'll manage onboarding, communications, appointments, CRM activity and reporting, while also providing valuable executive support to our Director in his day-to-day member interactions.

If you're highly organised, proactive, and get genuine satisfaction from helping people and getting things done - we want to hear from you.

Key Responsibilities

Own the day-to-day member experience, acting as the trusted go-to person for our member community

Manage all member enquiries and communications via phone, email, SMS and WhatsApp

Manage the complete membership lifecycle

Run new member onboarding, Kick Off Calls (including platform walkthroughs) and 6-month reviews

Maintain accurate CRM records, notes and follow-up actions in GHL

Manage calendars and appointments, including coordinating the Director's schedule for member meetings

Review member reports and AI-generated insights to proactively identify engagement opportunities and risks

Provide executive support to the Director & General Manager, keeping them informed and organised on all member matters

Support accounts and admin tasks, including email support and assisting with billing enquiries

Assist with sales enquiry calls and qualification for prospective members

Contribute to member communications, events, webinars and retention campaigns

Travel required in this role across Australia to our events being 14 events per year between March – November.

About You

Exceptional communication and relationship-building skills, with a confident phone manner

Highly organised with strong attention to detail and follow-up

Comfortable managing competing priorities and multitasking in a fast-paced environment

A genuine customer service and member-focused mindset

Proactive, accountable and solution-oriented approach to your work

Confident communicating across phone, email, SMS and WhatsApp

Experience with CRM systems, automations and calendar management is advantageous

Experience using GoHighLevel (GHL) is highly regarded but not essential

Strong keynote software presentation skills – highly regarded.

Proficient in Microsoft Suite, specifically excel highly regarded.

Why Join Us?

Lifestyle Tradie helps tradies build businesses that give them more freedom, profit and lifestyle. We're a fast-growing, close-knit team that's genuinely passionate about seeing our members succeed - and we're looking for someone just as passionate to join us. You’ll be joining a team that values people, relationships, accountability and getting results.

This is an opportunity to take genuine ownership of an important role within the business, build strong relationships with our member community and make a real difference to the experience our members have with Lifestyle Tradie.

If you’re an organised, people-focused superstar who loves taking ownership and making things happen, we want to hear from you.

We’re looking for someone who can start late early October 2026.