Member Solutions Consultant

racwa; City Of Albany; On-site; AUD 59,000 - 80,000; Full time

Benefits offered by this job

Fully paid training

Career growth opportunities

Vibrant Social Club

Exclusive RAC Member benefits

Job summary

RAC is seeking a Member Solutions Consultant for our Albany centre to be the first point of contact for members, on-site and over the phone. You will deliver tailored solutions, navigate multiple systems, and uphold regulatory standards, while contributing to a high-performing team.

Offering full-time permanent employment with comprehensive training, strong career growth, and a vibrant social club, this role emphasizes member-first service and community impact in WA.

Qualifications

• Experience in fast-paced environments with KPIs and sales targets.
• Strong computer literacy and ability to confidently navigate multiple systems.
• Clear, confident communication skills and ability to build rapport.
• Empathy and resilience when supporting members.
• Full Australian working rights.

Responsibilities

• Be the first point of contact face to face and over the telephone for members.
• Provide support, guidance and reassurance on RAC products and services.
• Confidently navigate multiple systems while delivering high-quality conversations.
• Understand individual needs and offer tailored solutions.
• Meet compliance requirements set by regulatory standards.

Skills

Customer service

Sales targets

Communication skills

Empathy

Resilience

Team collaboration

Multi-system navigation

Tools

CRM software

MS Office

Job description

At RAC, we create sustainable value for our members by building a culture grounded in trust and security, where our people are members first, empowered for growth and united to become a force for the better to drive meaningful change across WA.

As one of WA's most trusted brands, our Member Service Centre Consultants deliver efficient, personalised solutions that help members get the best out of their policy. Join our Albany Member Service Centre on the 11th November as a Member Solutions Consultant and be among the first point of contact, both face to face and over the telephone for more than 1.3 million members.

About the role

• Grow your knowledge of RAC products and services through comprehensive, full-time training and ongoing development
• Be the first point of contact face to face and over the telephone, providing support, guidance and reassurance.
• Confidently navigate multiple systems while delivering engaging, high-quality conversations with members.
• Understand individual needs and offer tailored solutions
• Work alongside a supportive, motivated team that encourages collaboration and celebrates success
• Meet compliance requirements set by regulatory standards

This is a fulltime permanent position, working between Monday-Friday: 8.45am-5.15pm

About you

We're looking for adaptable customer service and sales professionals who bring:

• Strong computer literacy and the ability to confidently navigate multiple systems while engaging with members
• Experience working in fast-paced environments with KPIs and sales targets, both individually and as part of a team
• Clear, confident communication skills and the ability to build rapport
• Empathy and resilience when supporting members through challenging situations
• Available to work required shifts including weekends
• Full Australian working rights

Better journeys begin at RAC

A career at RAC is more than just a job. We're passionate about our people and committed to creating an environment that supports growth, diversity and wellbeing.

You'll enjoy:

• Base salary of $69,706.80 + Super + Bonuses
• Comprehensive fully paid training to set you up for success from day one.
• Career growth opportunities as we love promoting from within.
• A vibrant Social Club with over 900 members.
• Access to exclusive RAC Member benefits.

Why RAC?

When you join RAC, you become part of one of WA's most trusted organisations, committed to serving our members and giving back to the community.

If you're passionate about making a real difference for our members and the WA community, we'd love to hear from you.