Member Solutions Consultant

RAC WA; Perth; On-site; AUD 62,000 - 75,000; Full time

Benefits offered by this job

Fully paid training

Career growth opportunities

Social Club with 900+ members

RAC Member benefits

Job summary

RAC WA is seeking a Member Solutions Consultant for its West Perth contact centre. In this full-time role, you will greet and assist RAC members, resolve queries, and offer tailored product solutions while working with a supportive team.

Training is provided to ensure knowledge of RAC products and services, with ongoing development and KPI-driven performance. You will engage with around 50–60 members daily, maintain high conversation quality, and meet shift requirements including some weekends

Qualifications

• Experience in fast-paced environments with KPIs and sales targets.
• Strong computer literacy and ability to navigate multiple systems.
• Clear, confident communication and rapport-building skills.
• Full Australian working rights.

Responsibilities

• Be first point of contact for around 50–60 RAC members daily.
• Provide support, guidance and reassurance to members.
• Navigate multiple systems and deliver high-quality conversations.
• Understand member needs and offer tailored solutions.
• Meet compliance requirements under regulatory standards.

Skills

Customer service

Sales targets

Communication

Empathy

Resilience

Teamwork

Ability to work varied shifts

Tools

CRM systems

Job description

At RAC, we create sustainable value for our members by building a culture grounded in trust and security, where our people are members first, empowered for growth and united to become a force for the better to drive meaningful change across WA.

As one of WA’s most trusted brands, our Contact Centre Consultants deliver efficient,personalisedsolutions that help members get the best out of theirpolicy. Join our West Perth Contact Centre on the 28** th **** October as a** Member Solutions Consultantand be among the first point of contact for more than1.3million members.

About the role

• Grow your knowledge of RAC products and services through comprehensive, full-time training and ongoing development

• Be the first point of contact for around 50–60 RAC members each day, providing support, guidance and reassurance.

• Confidently navigate multiple systems while delivering engaging, high-quality conversations with members.

• Understand individual needs and offer tailored solutions

• Work alongside a supportive, motivated team that encourages collaboration and celebrates success

• Meet compliance requirements set by regulatory standards

This is a fulltime permanent position working 8 hours in lengthbetween Monday-Friday:7am-8.30pm,Saturday – Sunday: 8:30am-5pm.

About you

We’re looking for adaptable customer service and sales professionals who bring:

• Strong computer literacy and the ability to confidently navigate multiple systems while engaging with members

• Experience working in fast-paced environments with KPIs and sales targets, both individually and as part of a team

• Clear, confident communication skills and the ability to build rapport

• Empathy and resilience when supporting members through challenging situations

• Available to work required shifts, including nights, weekends, and public holidays where applicable

• Full Australian working rights

Better journeys begin at RAC

A career at RAC is more than just a job. We’re passionate about our people and committed to creating an environment that supports growth, diversity and wellbeing. You’ll enjoy:

• Base salary of $68,340 + Super + Bonuses + Shift loading

• Comprehensive fully paid training to set you up for success from day one.

• Career growth opportunities as we love promoting from within.

• A vibrant Social Club with over 900 members.

• Access to exclusive RAC Member benefits.

Why RAC?

When you join RAC, you become part of one of WA’s most trusted organisations, committed to serving our members and giving back to the community.

If you’re passionate about making a real difference for our members and the WA community, we’d love to hear from you.