Member Services & Sales - Coomera

Viva Leisure; Gold Coast City; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Flexible Work Arrangements

Paid Parental Leave

Free fitness membership

CU Health access

Learning and development opportunities

Brand new facilities

Job summary

Viva Leisure, co-parent company to World Gym and a leading Australian fitness group, seeks a friendly Member Services team member for World Gym Coomera on a permanent full-time basis. The role focuses on sales with uncapped commissions and welcomes new joiners with tours and guidance on memberships.

You’ll assist with enquiries, build member relationships, and keep the club welcoming and presentable. Growth opportunities exist across Viva Leisure brands.

Qualifications

• Current First Aid and CPR certification (or willingness to obtain).
• Knowledge of and a passion for the Fitness Industry.
• Experience in sales and customer service, ideally within fitness or retail.

Responsibilities

• Provide a professional and welcoming experience for all members and visitors, including tours and inductions.
• Support membership growth by responding to enquiries, following up leads, and maximizing conversions.
• Engage with members on the gym floor, assist with queries, and promote personal training and group fitness.
• Handle admin duties including calls, feedback, system updates, and shift handovers.
• Keep the club clean, safe, and well-presented; report hazards and support operations.

Skills

First Aid & CPR

Fitness industry knowledge

Sales & customer service

Job description

Viva Leisure, co-parent company to World Gym and one of Australia’s leading fitness companies, is looking for an energetic, people-loving Member Services team member to join the World Gym Coomera crew in a permanent full time role. This big-box club is open 24/7 and known for its friendly, welcoming atmosphere, so it’s a great place to build a long-term career in fitness.

Sales are a big focus of this role, and you’ll be rewarded for your results with uncapped commissions. You’ll be the first friendly face members and visitors meet, running club tours, helping people find the right membership and driving sales that support the club’s growth. If you love a good conversation and get a buzz from helping someone start their fitness journey, you’ll thrive here.

Day to day, you’ll also assist members with general enquiries, build strong relationships that keep them coming back, and help keep the club clean, welcoming and professionally presented at all times. With the security of a permanent role and the backing of Viva Leisure, you’ll have real opportunities to grow your career across our group of brands.

THE OPPORTUNITY

Viva Leisure, co-parent company to World Gym and one of Australia’s leading fitness companies, is looking for an energetic, people-loving Member Services team member to join the World Gym Coomera crew in a permanent full time role. This big-box club is open 24/7 and known for its friendly, welcoming atmosphere, so it’s a great place to build a long-term career in fitness.

Sales are a big focus of this role, and you’ll be rewarded for your results with uncapped commissions. You’ll be the first friendly face members and visitors meet, running club tours, helping people find the right membership and driving sales that support the club’s growth. If you love a good conversation and get a buzz from helping someone start their fitness journey, you’ll thrive here.

Day to day, you’ll also assist members with general enquiries, build strong relationships that keep them coming back, and help keep the club clean, welcoming and professionally presented at all times. With the security of a permanent role and the backing of Viva Leisure, you’ll have real opportunities to grow your career across our group of brands.

SKILLS & QUALIFICATIONS

We are looking for someone with:

• Current First Aid and CPR certification (or willingness to obtain)
• Knowledge of and a passion for the Fitness Industry
• Experience in sales and customer service, ideally within the fitness or retail sectors

KEY RESPONSIBILITIES

• Providing a professional and welcoming experience for all members, visitors, and new joiners, including conducting club tours and inductions
• Support membership growth by responding to enquiries, following up on leads, and following Viva’s sales process to maximise conversions
• Engage with members on the gym floor, assist with general queries, and promote additional services like personal training and group fitness
• Handle administrative duties including phone calls, members feedback, system updates, and shift handovers, escalating issues when necessary
• Maintain a clean, safe, and well-presented club environment by performing regular cleaning, equipment checks, restocking supplies, reporting hazards and faults, and supporting operational and administrative tasks

YOUR LIFE AT VIVA - PERKS & BENEFITS

As an employer of choice, Viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people.

We offer a range of benefits to our employees such as Flexible Work Arrangements and great work-life balance for personal rejuvenation and well-being, Paid Parental Leave, and Free fitness membership. Permanent employees also get access to CU Health, our virtual health and wellbeing practice connecting you with GPs, Psychologists, Dietitians and Health Coaches anytime, anywhere. Add in central locations with brand new facilities and ongoing learning and development opportunities, and it's easy to see why the possibilities at Viva are endless.

Above all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best.

We make every opportunity last at Viva and are looking to find members of the team to upskill and develop, all with the aim to make Viva the best place to work.

ABOUT VIVA LEISURE

At Viva Leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry - benefitting our members, shareholders, franchisees, communities, and employees alike.

Established in 2004, Viva Leisure is an Australian-owned, ASX-listed company offering a diverse range of health and fitness solutions, including big-box health clubs, express gyms, high-intensity group training, Pilates, yoga, aquatics, women’s-only facilities, personal training, wellness, and sports nutrition. Our portfolio includes Club Lime, hiit republic, Plus Fitness, GROUNDUP, Zoo Fit, and Supp Society, with more than 300 corporate-owned and franchised locations across Australia and internationally.

In 2020, Viva Leisure acquired Chain Collective Group, which now operates as the franchising arm of the business, with Plus Fitness as its flagship brand.

In 2024, Viva Leisure acquired a 34% equity stake in Boutique Fitness Studios (BFS), the master franchisee for Club Pilates, Rumble Boxing, StretchLab, and CycleBar. As part of this partnership, Viva's Rebalance studios successfully transitioned to Club Pilates. Viva also acquired a 25% equity stake in World Gym Australia, together with three corporate-owned World Gym clubs in Queensland - Stafford, Coomera and Underwood.

In 2026, Viva expanded its corporate World Gym portfolio with the upcoming opening of its flagship Canberra location and launched its newest fitness brand, Zoo Fit.

ACKNOWLEDGEMENT

Viva Leisure acknowledges and pays respect to the Traditional Custodians of Country throughout Australia. We are grateful for the opportunity to operate facilities on these lands and to contribute to the health and well-being of all communities we form part of.

As a company dedicated to promoting health and wellness, we are committed to fostering an inclusive environment within our facilities and workplaces that welcomes, respects and celebrates the rich cultural heritage of Indigenous peoples.

Viva Leisure reserves the right to close this advertisement prior to the stated closing date should a suitable candidate be identified.