Member Services - Glen Waverley

Viva Leisure; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Flexible Work Arrangements and work‑l‑

Paid Parental Leave

Free fitness membership

CU Health access: virtual health and 


Learning and development opportunities

Job summary

Viva Leisure is hiring casual Member Services team members for our Glen Waverley club in Melbourne. You will provide friendly, personalised service, conduct club tours, handle enquiries, and support membership growth while maintaining a clean, welcoming environment.

Ideal candidates have current First Aid/CPR, a passion for fitness, and experience in sales or customer service within fitness or retail. A flexible schedule and opportunities to learn and develop are on offer.

Qualifications

• Current First Aid and CPR certification (or willingness to obtain)
• Knowledge of and a passion for the Fitness Industry
• Experience in sales and customer service, ideally within the fitness or retail sectors

Responsibilities

• Providing a professional and welcoming experience for all members, visitors, and new joiners, including conducting club tours and inductions
• Support membership growth by responding to enquiries, following up on leads, and following Viva’s sales process to maximise conversions
• Engage with members on the gym floor, assist with general queries, and promote additional services like personal training and group fitness
• Handle administrative duties including phone calls, member feedback, system updates, and shift handovers, escalating issues when necessary
• Maintain a clean, safe, and well-presented club environment by performing regular cleaning, equipment checks, restocking supplies, reporting hazards and faults, and supporting operational and administrative tasks

Skills

First Aid & CPR

Fitness Industry Passion

Sales & Customer Service

Job description

THEOPPORTUNITY

Viva Leisure parent company to Club Pilates one of Australia’sleading fitness companies are looking for new Member Services teammembers to join our club on a casual basis in Glen Waverley!

This is an exciting opportunity to deliver exceptional,personalised service and create a positive experience for ourmembers. You’ll play a key role in supporting club growth bymaintaining strong member relationships and helping to attract newones.

Your day-to-day responsibilities will include assisting memberswith general enquiries, conducting club tours for potential newmembers, driving membership sales, and ensuring the clubenvironment is clean, welcoming, and professionally presented atall times.

This is a casual opportunity with a flexible work schedule.

SKILLS &QUALIFICATIONS

We are looking for someone with:

• Current First Aid and CPR certification (or willingness toobtain)
• Knowledge of and a passion for the Fitness Industry
• Experience in sales and customer service, ideally withinthe fitness or retail sectors

KEYRESPONSIBILITIES

• Providing a professional and welcoming experience for allmembers, visitors, and new joiners, including conducting clubtours and inductions
• Support membership growth by responding to enquiries,following up on leads, and following Viva’s sales process tomaximise conversions
• Engage with members on the gym floor, assist with generalqueries, and promote additional services like personal trainingand group fitness
• Handle administrative duties including phone calls, membersfeedback, system updates, and shift handovers, escalatingissues when necessary
• Maintain a clean, safe, and well-presented club environmentby performing regular cleaning, equipment checks, restockingsupplies, reporting hazards and faults, and supportingoperational and administrative tasks

YOUR LIFE ATVIVA - PERKS & BENEFITS

As an employer of choice, Viva prides itself on supporting youin the best way possible by providing a range of incentives thatmeet the everyday needs of our people. We offer a range of benefits to our employees such as:

• Flexible WorkArrangements and great work-life balance forpersonal rejuvenation and well-being
• Paid ParentalLeave
• Free fitness membership
• Permanent employees also get access to CU Health, our virtual health and wellbeing practice connectingyou with GPs, Psychologists, Dietitians and Health Coaches anytime, anywhere
• Add in central locations with brand newfacilities and ongoing learning anddevelopment opportunities, and it's easy to see why thepossibilities at Viva are endless

Above all, Viva is committed to fostering a diverse andinclusive culture where every background, perspective, gender, andidentity is celebrated. We believe in empowering everyone to bethemselves, knowing that it's when we embrace our differences that we perform at our best.

We make every opportunity last at Viva and are looking to findmembers of the team to upskill and develop, all with the aim tomake Viva the best place to work.

ABOUT VIVALEISURE

At Viva Leisure, our mission is simple: to connect health andwellness to as many people as possible through our awesome,affordable, and accessible facilities. Our vision is to be thenumber one in the industry - benefitting our members, shareholders,franchisees, communities, and employees alike.

Established in 2004, Viva Leisure is an Australian-owned,ASX-listed company offering a diverse range of health and fitnesssolutions, including big-box health clubs, express gyms,high-intensity group training, Pilates, yoga, aquatics,women’s-only facilities, personal training, wellness, and sportsnutrition. Our portfolio includes Club Lime, hiit republic, PlusFitness, GROUNDUP, Zoo Fit, and Supp Society, with more than 300corporate-owned and franchised locations across Australia andinternationally.

In 2020, Viva Leisure acquired Chain Collective Group, which nowoperates as the franchising arm of the business, with Plus Fitnessas its flagship brand.

In 2024, Viva Leisure acquired a 34% equity stake in BoutiqueFitness Studios (BFS), the master franchisee for Club Pilates,Rumble Boxing, StretchLab, and CycleBar. As part of thispartnership, Viva's Rebalance studios successfully transitioned toClub Pilates. Viva also acquired a 25% equity stake in World GymAustralia, together with three corporate-owned World Gym clubs inQueensland - Stafford, Coomera and Underwood. In 2026, Vivaexpanded its corporate World Gym portfolio with the opening of itsflagship Canberra location and launched its newest fitness brand,Zoo Fit.

ACKNOWLEDGEMENT

Viva Leisure acknowledges and pays respect to the TraditionalCustodians of Country throughout Australia. We are grateful for theopportunity to operate facilities on these lands and to contributeto the health and well-being of all communities we form partof.

As a company dedicated to promoting health and wellness, we arecommitted to fostering an inclusive environment within ourfacilities and workplaces that welcomes, respects and celebratesthe rich cultural heritage of Indigenous peoples.

Viva Leisure reserves the right to close this advertisementprior to the stated closing date should a suitable candidate beidentified.