Member Service Agent

Australian Military Bank Ltd; Sydney; Sur place; AUD 36 000 - 44 000; Plein temps

Avantages offerts par ce poste

Staff Banking product + Services discs

Novated Leasing options

4 weeks Paid Parental + PurchasedLeave

Referral Reward Program

Employee Assistance Program

Annual Flu Shot + Blood Donor Leave

Uniform allowance + Polo Shirt

Service Awards

Résumé du poste

Australian Military Bank is seeking a customer-focused team member for our Member Contact Centre in Sydney. You’ll be the first point of contact for members, assisting with everyday banking needs across phone, email and digital channels, delivering friendly, professional service.

Ideal candidates bring prior customer service experience, strong communication, and a proactive approach to learning in a fast-paced environment.

Qualifications

• Some experience in inbound or outbound contact centre roles
• A genuine passion for helping people and delivering great customer service
• Strong communication skills and the ability to solve problems confidently

Responsabilités

• Supporting new and existing members with their everyday banking enquiries
• Providing friendly, professional service across phone, email and online channels
• Helping members navigate our digital banking tools and showing them how to make the most of self service options
• Listening carefully to understand member needs and connecting them with the right solutions from savings and lending to insurance and superannuation
• Resolving enquiries and concerns with empathy, accuracy and care
• Keeping clear records and following up to ensure every member receives a seamless experience

Connaissances

Customer service

Communication

Problem solving

Teamwork

Roster flexibility

Description du poste

As Australia's longest serving Defence financial institution, we have supported those who protect and serve our country for over 65 years. And as a member-owned bank, we are here for our members first, helping them to achieve their financial goals with a range of competitive products and personalised service. In 2024, we were named one of the World's Best Bank by Forbes and won Canstar's Consumer Bank of the Year for Everyday Banking.
At Australian Military Bank, we exist to serve those who serve. As a member-owned bank, our decisions are driven by what's best for our members - not shareholders.
Start Your Career in Banking - Join Our Member Contact Centre Team
Looking to build a career where you can help people, learn new skills and grow in the financial services industry?
We're looking for a motivated and customer focused team member to join our Member Contact Centre. This opportunity would suit recent graduates starting their career, or working parents returning to the workforce after a career break or parental leave, as well as anyone with customer service experience looking to move into banking.
In this role, you'll be the first point of contact for our members, assisting them with their everyday banking needs across phone, email and digital channels. Every conversation is an opportunity to make a positive impact.

What you’ll be doing

• Supporting new and existing members with their everyday banking enquiries
• Providing friendly, professional service across phone, email and online channels
• Helping members navigate our digital banking tools and showing them how to make the most of self service options
• Listening carefully to understand member needs and connecting them with the right solutions from savings and lending to insurance and superannuation
• Resolving enquiries and concerns with empathy, accuracy and care
• Keeping clear records and following up to ensure every member receives a seamless experience

What we’re looking for

• Some experience in inbound or outbound contact centre roles, retail, hospitality or other customer facing environments
• A genuine passion for helping people and delivering great customer service
• Strong communication skills and the ability to solve problems confidently
• A proactive team player who enjoys learning and adapting in a fast-paced environment
• Availability to work on a rotating weekday roster between 8:00am - 6:00pm, plus one Saturday per month (9:00am - 12:00pm)

Why join us?

If you enjoy helping people, solving problems and building relationships, we’d love to hear from you.

This is more than just a customer service role, it's a chance to launch your career in banking, gain valuable industry knowledge, and work with a supportive team that will help you grow.

Benefits

• Staff Banking product + Services discounts
• Novated Leasing options
• 4 weeks Paid Parental + Purchased Leave option
• Referral Reward Program
• Employee Assistance Program
• Annual Flu Shot + Blood Donor Leave
• Uniform allowance + Polo Shirt provided
• Service Awards

Probity check

As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.

This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank.

We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.

Australian Military Bank values diversity and is an equal employment opportunity employer.