Member Experience & Sales - Casual, Flexible Hours

Viva Leisure Group

Melbourne

On-site

AUD 30,000 - 47,000

Full time

6 days ago

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Benefits offered by this job

Flexible Work Arrangements

Work-life Balance

Paid Parental Leave

Free Gym Membership

Virtual Health & Wellbeing

Job summary

Viva Leisure, the parent company of Club Pilates in Australia, is seeking casual Member Services team members for a Glen Waverley club. You will assist with member enquiries, conduct tours for potential new members, drive membership sales, and keep the club welcoming and well-presented.

This casual role offers a flexible work schedule and opportunities to contribute to club growth and excellent member experiences.

Qualifications

Current First Aid and CPR certification (or willingness to obtain).
Knowledge of and a passion for the Fitness Industry.
Experience in sales and customer service, ideally within the fitness or retail sectors.

Responsibilities

Providing a professional and welcoming experience for all members, visitors, and new joiners, including conducting club tours and inductions.
Support membership growth by responding to enquiries, following up on leads, and following Viva’s sales process to maximise conversions.
Engage with members on the gym floor, assist with general queries, and promote additional services like personal training and group fitness.
Handle administrative duties including phone calls, member feedback, system updates, and shift handovers, escalating issues when necessary.
Maintain a clean, safe, and well-presented club environment by performing regular cleaning, equipment checks, restocking supplies, reporting hazards and faults, and supporting operational and administrative tasks.