Member Services – Pilates Studio (Casual, Flexible)

Vivaleisure; Newcastle; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Flexible Work Arrangements

Work-Life Balance

Paid Parental Leave

Free Fitness Membership

CU Health access

Job summary

Viva Leisure’s Club Pilates Hamilton studio is seeking casual Member Services team members to deliver personalised service and create a welcoming environment for members and visitors. You will help welcome new faces, drive membership sales, and support studio growth with strong relationship building.

Responsibilities include tours for prospective members, handling enquiries, and maintaining a clean, professional studio.

Qualifications

• Current First Aid and CPR certification (or willingness to obtain).
• Knowledge of and a passion for the Fitness Industry.
• Experience in sales and customer service, ideally within the fitness or retail sectors.

Responsibilities

• Provide a professional and welcoming experience for all members, visitors, and new joiners, including conducting studio tours and inductions.
• Support membership growth by responding to enquiries, following up on leads, and following Viva’s sales process to maximise conversions.
• Engage with members, assist with general queries.
• Handle administrative duties including phone calls, member feedback, system updates, and shift handovers, escalating issues when necessary.
• Maintain a clean, safe, and well-presented studio environment by performing regular cleaning, equipment checks, restocking supplies, reporting hazards and faults, and supporting operational and administrative tasks.

Skills

First Aid/CPR

Fitness Industry Knowledge

Sales & Customer Service

Job description

Viva Leisure’s Club Pilates Hamilton studio is seeking casual Member Services team members to deliver personalised service and create a welcoming environment for members and visitors. You will help welcome new faces, drive membership sales, and support studio growth with strong relationship building.

Responsibilities include tours for prospective members, handling enquiries, and maintaining a clean, professional studio.