Member Services - Hamilton

Viva Leisure; Hamilton; On-site; AUD 28,000 - 41,000; Part time

Benefits offered by this job

Flexible work arrangements

Paid parental leave

Free fitness membership

Job summary

Viva Leisure Group is seeking Member Services team members for our Hamilton studio on a casual basis. You will deliver a personalised, welcoming experience, support studio growth by building member relationships and assisting with tours, enquiries and membership sales.

Join a flexible team with opportunities to learn, develop and progress within a global fitness brand. The role covers reception, sales, and general studio support in a busy, community-focused setting.

Qualifications

• Current First Aid and CPR certification (or willingness to obtain).
• Knowledge of and a passion for the Fitness Industry.
• Experience in sales and customer service, ideally within the fitness or retail sectors.

Responsibilities

• Provide a professional and welcoming experience for members, visitors and new joiners, including studio tours and inductions.
• Support membership growth by responding to enquiries, following up on leads, and guiding conversions through Viva’s sales process.
• Engage with members and assist with general queries.
• Handle administrative duties including phone calls, feedback collection, system updates, and shift handovers.

Skills

First Aid & CPR

Fitness industry knowledge

Sales & customer service

Job description

Viva Leisure, parent company to Club Pilates and some ofAustralia’s most iconic fitness brands, is looking for MemberServices team members to join our Hamilton studio on a casualbasis!

This is a great opportunity to deliver exceptional, personalisedservice and create a positive experience for our members. You’llplay a key role in supporting studio growth by building strongmember relationships and helping to welcome new faces through ourdoors.

Your day-to-day responsibilities will include assisting memberswith general enquiries, conducting studio tours for prospectivemembers, driving membership sales, and making sure the studio isclean, welcoming and professionally presented at all times.

This is a casual role with a flexible working schedule.

THEOPPORTUNITY

Viva Leisure, parent company to Club Pilates and some ofAustralia’s most iconic fitness brands, is looking for MemberServices team members to join our Hamilton studio on a casualbasis!

This is a great opportunity to deliver exceptional, personalisedservice and create a positive experience for our members. You’llplay a key role in supporting studio growth by building strongmember relationships and helping to welcome new faces through ourdoors.

Your day-to-day responsibilities will include assisting memberswith general enquiries, conducting studio tours for prospectivemembers, driving membership sales, and making sure the studio isclean, welcoming and professionally presented at all times.

This is a casual role with a flexible working schedule.

CLUB PILATESHAMILTON

Hamilton was the last studio to complete our transition to ClubPilates, and we’re proud of how it turned out. Our studio is acommunity built on care, connection and the joy of movement.Thoughtfully designed classes, a warm atmosphere and dedicatedinstructors make every visit something to look forward to.

As part of one of the world’s largest boutique Pilates brands,you’ll work with world-class equipment and have the chance to growyour career with a global leader, while delivering the warm,personalised service our members know and love.

You’ll be right on Beaumont Street, Hamilton’s famous dining andshopping strip and one of Newcastle’s best-loved neighbourhoods.Sidewalk cafes, boutiques, delis and a buzzing local scene are allon your doorstep, so a post-shift coffee or bite to eat is neverfar away. Getting to work is easy too, with Hamilton’s trainstation and bus services nearby and parking available on MurrayStreet and along Beaumont Street.

Join a supportive, purpose-driven team that values your skills,creativity and wellbeing. Be part of Club Pilates Hamilton and helpus shape the future of Reformer Pilates in Australia while you growyour career with Viva Leisure.

SKILLS &QUALIFICATIONS

We are looking for someone with:

• Current First Aid and CPR certification (or willingness toobtain)
• Knowledge of and a passion for the Fitness Industry
• Experience in sales and customer service, ideally withinthe fitness or retail sectors

KEYRESPONSIBILITIES

• Providing a professional and welcoming experience for allmembers, visitors, and new joiners, including conducting studiotours and inductions
• Support membership growth by responding to enquiries,following up on leads, and following Viva’s sales process tomaximise conversions
• Engage with members, assist with general queries
• Handle administrative duties including phone calls, membersfeedback, system updates, and shift handovers, escalatingissues when necessary
• Maintain a clean, safe, and well-presented studioenvironment by performing regular cleaning, equipment checks,restocking supplies, reporting hazards and faults, andsupporting operational and administrative tasks

YOUR LIFE ATVIVA - PERKS & BENEFITS

As an employer of choice, Viva prides itself on supporting youin the best way possible by providing a range of incentives thatmeet the everyday needs of our people. We offer a range of benefitsto our employees such as Flexible WorkArrangements and great work-life balance forpersonal rejuvenation and well-being, Paid ParentalLeave and Free fitness membership.Permanent employees also get access to CU Health, ourvirtual health and wellbeing practice connectingyou with GPs, Psychologists, Dietitians and Health Coaches anytime,anywhere. Add in central locations with brand newfacilities and ongoing learning anddevelopment opportunities, and it's easy to see why thepossibilities at Viva are endless.

Above all, Viva is committed to fostering a diverse andinclusive culture where every background, perspective, gender, andidentity is celebrated. We believe in empowering everyone to bethemselves, knowing that it's when we embrace our differences thatwe perform at our best.

We make every opportunity last at Viva and are looking to findmembers of the team to upskill and develop, all with the aim tomake Viva the best place to work.

ABOUT VIVALEISURE

At Viva Leisure, our mission is simple: to connect health andwellness to as many people as possible through our awesome,affordable, and accessible facilities. Our vision is to be thenumber one in the industry - benefitting our members, shareholders,franchisees, communities, and employees alike.

Established in 2004, Viva Leisure is an Australian-owned,ASX-listed company offering a diverse range of health and fitnesssolutions, including big-box health clubs, express gyms,high-intensity group training, Pilates, yoga, aquatics,women’s-only facilities, personal training, wellness, and sportsnutrition. Our portfolio includes Club Lime, hiit republic, PlusFitness, GROUNDUP, Zoo Fit, and Supp Society, with more than 300corporate-owned and franchised locations across Australia andinternationally.

In 2020, Viva Leisure acquired Chain Collective Group, which nowoperates as the franchising arm of the business, with Plus Fitnessas its flagship brand.

In 2024, Viva Leisure acquired a 34% equity stake in BoutiqueFitness Studios (BFS), the master franchisee for Club Pilates,Rumble Boxing, StretchLab, and CycleBar. As part of thispartnership, Viva's Rebalance studios successfully transitioned toClub Pilates. Viva also acquired a 25% equity stake in World GymAustralia, together with three corporate-owned World Gym clubs inQueensland - Stafford, Coomera and Underwood. In 2026, Vivaexpanded its corporate World Gym portfolio with the opening of itsflagship Canberra location and launched its newest fitness brand,Zoo Fit.

ACKNOWLEDGEMENT

Viva Leisure acknowledges and pays respect to theTraditional Custodians of Country throughout Australia. We aregrateful for the opportunity to operate facilities on these landsand to contribute to the health and well-being of all communitieswe form part of.

As a company dedicated to promoting health and wellness, weare committed to fostering an inclusive environment within ourfacilities and workplaces that welcomes, respects and celebratesthe rich cultural heritage of Indigenous peoples.

Viva Leisure reserves the right to close this advertisementprior to the stated closing date should a suitable candidate beidentified.

Attachments:
- All Brands - Member Services - Position Description - August 2026.pdf