Membership Concierge — Welcome, Tours & Sales

Vivaleisure; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Flexible Work Arrangements and work‑l‑

Paid Parental Leave

Free fitness membership

CU Health access: virtual health and 


Learning and development opportunities

Job summary

Viva Leisure is hiring casual Member Services team members for our Glen Waverley club in Melbourne. You will provide friendly, personalised service, conduct club tours, handle enquiries, and support membership growth while maintaining a clean, welcoming environment.

Ideal candidates have current First Aid/CPR, a passion for fitness, and experience in sales or customer service within fitness or retail. A flexible schedule and opportunities to learn and develop are on offer.

Qualifications

• Current First Aid and CPR certification (or willingness to obtain)
• Knowledge of and a passion for the Fitness Industry
• Experience in sales and customer service, ideally within the fitness or retail sectors

Responsibilities

• Providing a professional and welcoming experience for all members, visitors, and new joiners, including conducting club tours and inductions
• Support membership growth by responding to enquiries, following up on leads, and following Viva’s sales process to maximise conversions
• Engage with members on the gym floor, assist with general queries, and promote additional services like personal training and group fitness
• Handle administrative duties including phone calls, member feedback, system updates, and shift handovers, escalating issues when necessary
• Maintain a clean, safe, and well-presented club environment by performing regular cleaning, equipment checks, restocking supplies, reporting hazards and faults, and supporting operational and administrative tasks

Skills

First Aid & CPR

Fitness Industry Passion

Sales & Customer Service

Job description

Viva Leisure is hiring casual Member Services team members for our Glen Waverley club in Melbourne. You will provide friendly, personalised service, conduct club tours, handle enquiries, and support membership growth while maintaining a clean, welcoming environment.

Ideal candidates have current First Aid/CPR, a passion for fitness, and experience in sales or customer service within fitness or retail. A flexible schedule and opportunities to learn and develop are on offer.