Member Experience Pro - Aquatic Centre (Casual)

YMCA Recreation; Horsham; On-site; AUD 38,000 - 53,000; Full time

Benefits offered by this job

Free gym access

Free access to Virtual Y

Discounts on health insurance

Discount cinema tickets

YMCA Victoria staff benefits

Job summary

Horsham Aquatic Centre, operated by YMCA Victoria, is hiring a casual Customer Service Officer. You will greet members, answer enquiries by email, phone or in person, and perform essential administrative tasks while delivering an exceptional customer experience.

Key duties include selling memberships and programs, conducting tours, following up customers, promoting services, and handling payments accurately.

Qualifications

• Provide CPR and First Aid certifications are required.
• Previous experience in a customer service role is advantageous.

Responsibilities

• Greet members and respond to enquiries via email, phone or in person.
• Conduct centre tours for prospective members.
• Follow up with customers and members as required.
• Promote available programs and services.
• Accurately receipt, process and balance customer payments.

Education

HLTAID009 Provide Cardiopulmonary Resuscitation

HLTAID011 Provide First Aid

Previous experience in a similar role

Job description

Horsham Aquatic Centre, operated by YMCA Victoria, is hiring a casual Customer Service Officer. You will greet members, answer enquiries by email, phone or in person, and perform essential administrative tasks while delivering an exceptional customer experience.

Key duties include selling memberships and programs, conducting tours, following up customers, promoting services, and handling payments accurately.