Customer Service Officer

Belgravia Leisure; Burpengary; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Free facility access

Career development paths

Community impact

Job summary

Belgravia Leisure is seeking energetic Customer Service Officers for the Burpengary Regional Aquatic & Leisure Centre. You will handle reception, sales and bookings, ensuring first-class service to members and visitors.

The role supports a busy facility open long hours; you’ll be part of a passionate team committed to community engagement and delivering great experiences.

Qualifications

• Positive, friendly, helpful and energetic work style.
• Computer literacy, familiarity with software packages and point of sale systems.
• Experience in the leisure industry is desirable.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Blue card

Responsibilities

• Provide excellent customer service to all customers, in person and over the telephone.
• Apply sound cash handling principles and use of Point of Sale (POS) systems.
• Provide information and sell memberships when joining or renewing.
• Promote centre services and programs; manage bookings and enrolments.
• Develop and maintain good working relations with customers.
• Promote and exercise good public relations at all times.
• Open/close the centre in line with security and safety procedures.

Skills

Positive work style

Customer service

Computer literacy

POS experience

Leisure industry experience

First Aid (WHS Level 2)

CPR certificate

Blue card

Tools

POS systems

Job description

• Great career paths and development with an entrepreneurial organisation
• Free facility access
• Opportunity to make a real difference to our community

QLD, Burpengary Regional Aquatic & Leisure Centre - Burpengary 4505

• Great career paths and development with an entrepreneurial organisation
• Free facility access
• Opportunity to make a real difference to our community

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 150 locations across Australia and New Zealand. We are in an exciting period of growth, and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to

The Site

Belgravia Leisure are proud to be the management company for the Burpengary Regional Aquatic & Leisure Centre which the Moreton Bay Regional Council recently awarded back in 2018.

The centre consists of many facilities including a 50 mt outdoor pool and a 25mt indoor pool, tennis courts, beach volleyball, modern, state of the art gymnasium, cafe, an enclosed children's play area and childcare centre and most recently, a children's splash pad.

The Role

Our Customer Service Officers Are The Heart Of Our Business Providing Important Services Such As Reception, Merchandising And Sales To Our Members, Casual Users And Potential New Members In Accordance With Our Established Operational Routines And Procedures. The Primary Responsibility Of Our Customer Service Officers Is To Deliver First Class Services To Our Customers Ensuring It’s In Line Our Mission, Vision And Values.

Key Areas Of Responsibility Include

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Blue card

Our centre is open between the hours of 5.30 am - 830 pm, therefore we would require the successful applicants to be flexible enough to work across these hours, Mon-Fri + weekend work.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [e-mail]

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement