Member Experience Lead — Grow & Elevate Member Journeys

Revo Fitness; Wanneroo; À distance; AUD 39 000 - 50 000; Temps partiel

Résumé du poste

Revo Fitness is expanding and opening new clubs to make fitness affordable and accessible for Australians. As a Member Experience Lead, you will ensure a simple, welcoming, high-quality experience for members and support the Club Manager in delivering outstanding service.

We value member-focused roles that emphasize the experience, safety, and smooth club operations. Join a rapidly growing, local Australian-owned brand with 24/7 access and simple membership options.

Qualifications

• Alignment with Revo's Brand, Values, and Behaviours is essential.
• Proven customer service experience with excellent interpersonal skills.
• Strong communication and conflict management skills.
• Initiative and a proactive approach to exceed member expectations.
• Current First Aid & CPR Certification required prior to starting.
• Previous customer service experience is highly regarded, but not required.

Responsabilités

• Quality Member Experience: be the primary contact for members and provide personalised support.
• Team Collaboration & Culture: foster positive relationships and an inclusive environment.
• Club Presentation: maintain cleanliness, organisation and equipment functionality.
• Compliance and Safety: uphold health and safety standards and adhere to regulations.
• Reporting and Administration: manage member details and maintain confidentiality.

Connaissances

Customer service

Communication

Conflict management

Initiative

Description du poste

Revo Fitness is expanding and opening new clubs to make fitness affordable and accessible for Australians. As a Member Experience Lead, you will ensure a simple, welcoming, high-quality experience for members and support the Club Manager in delivering outstanding service.

We value member-focused roles that emphasize the experience, safety, and smooth club operations. Join a rapidly growing, local Australian-owned brand with 24/7 access and simple membership options.