Member Experience / Front of House (Part Time and Casual Positions available)

Catalyst Training Co.; Randwick; On-site; AUD 34,000 - 41,000; Part time

Benefits offered by this job

Free Catalyst membership

Discounted family rates

Job summary

Catalyst Training Co. in Randwick is seeking a Front of House / Member Experience team member for part-time and casual shifts. You will be the welcome at the door, energise the floor, and help turn enquiries into members.

The role focuses on peak times with early mornings and evenings, supporting members through their journey and maintaining high standards when the gym is busiest. Training floor familiarity is essential.

Qualifications

• Gym sales experience is required to convert walk-ins to members.
• Experience on a training floor is essential to understand the space and flow.
• Warm, reliable and energised by people, with strong people skills.

Responsibilities

• Be the first point of contact for walk-in enquiries and convert them into members.
• Welcome members and create a genuine, switched-on atmosphere on the floor.
• Support the member experience and help new members settle in and stay.
• Hold front-of-house presence, cleanliness and standards during peak periods.
• Keep the floor running smoothly so coaches can focus on coaching.

Skills

Gym sales

Gym floor knowledge

Customer service

Job description

Member Experience / Front of House (Part Time and Casual Positions available)

Catalyst Training Co. is a premium strength and longevity gym in Randwick, built for a community who train seriously and move well for decades. Our busiest, most important moments are early mornings and evenings, when our members start and end their day with us. We are looking for the right people to own those moments.

The role

This is a front of house and member experience role covering our peak times. You are the welcome at the door, the energy on the floor, and the person who turns an enquiry into a member. You will handle walk ins and enquiries, support members through their journey, and keep the standard high when the gym is at its busiest.

What you will do

Be the first point of contact for walk in enquiries and convert them into members

Welcome members and create a genuine, switched on atmosphere on the floor

Support the member experience and help new members settle in and stay

Hold front of house presence, cleanliness and standards during peak periods

Keep the floor running smoothly so coaches can focus on coaching

Who you are

Gym sales experience is necessary. You can turn a walk in into a member and you are comfortable talking memberships.

Gym experience is essential. You know how a training floor runs.

Warm, reliable and genuinely energised by people.

Available at our points of need, early mornings and evenings.

Aligned with strength, longevity and training for life, not quick fixes.

No coaching qualification needed for this role.

The hours

Part time, approximately 15 hours per week across five shifts, with real scope to grow as you prove yourself:

Monday 4:30pm to 7:30pm

Tuesday 4:30pm to 7:30pm

Wednesday 4:30pm to 7:30pm

Thursday 5:45am to 8:45am

Friday 5:45am to 8:45am

We are also looking for casual team members to cover shifts across the week, including our Sunday 7:00am to 4:00pm. For Sunday in particular, we would love to hear from anyone who knows their way around a gym: experienced floor staff, or a coach early in their career looking to build. If you can keep the floor in great shape, answer a member’s questions and run a tour, apply and tell us your availability.

Why Catalyst

A premium gym with a clear identity and a loyal, growing member base

Genuine scope to grow your hours and your role as the business expands

A team that holds high standards and backs each other

Free Catalyst membership and discounted family rates