Member Experience Concierge (Club Reception)

Golf Recruitment Central; Sydney; On-site; AUD 32,000 - 46,000; Part time

Benefits offered by this job

Learning & Development opportunities

Staff wellbeing program

Daily staff meals

Staff discounts

Free street parking

Public transport access

Job summary

Royal Sydney in Rose Bay is seeking a part-time Reception/ Guest Service role to deliver exemplary service to members and guests. You will handle bookings, check-ins, and inquiries, while upholding club rules and standards.

The role covers 15-25 hours per week with shifts from early morning to evening and weekends/public holidays on a rotating roster. NSW RSA and work rights in Australia are required.

Qualifications

• Minimum 1-year experience in either a Reception or admin related role.
• Demonstrated passion for customer service.
• Strong organisational skills with the ability to remain composed under pressure.
• Excellent verbal and written communication skills, with the ability to build and maintain strong working relationships.
• Intermediate computer skills including word, excel and outlook programs.

Responsibilities

• Deliver the highest standard of service to members and guests.
• Ensure the Club’s rules and regulations are adhered to including enforcing the dress regulations.
• Assist members and guests with all enquiries in a professional and timely manner.
• Organise bookings for accommodation, confirming requests prior to check in.
• Perform check-ins and outs for accommodation.
• Organise bookings for Dining Room/Club Bar.
• Remain up to date at all times with the day’s meetings, fixtures and upcoming events in the Green Book.
• Order taxis/ubers for members and guests as required.
• Assist members and guests with purchases in the Cellar Door, and other Reception based retail initiatives.

Skills

Customer service

Organisational skills

Communication

Computer skills

RSA

Tools

Word

Excel

Outlook

Job description

Royal Sydney in Rose Bay is seeking a part-time Reception/ Guest Service role to deliver exemplary service to members and guests. You will handle bookings, check-ins, and inquiries, while upholding club rules and standards.

The role covers 15-25 hours per week with shifts from early morning to evening and weekends/public holidays on a rotating roster. NSW RSA and work rights in Australia are required.