Member Complaints Specialist - Hybrid/Remote (Part-Time)

Australian Military Bank Ltd; Sydney; Hybrid; AUD 55,000 - 75,000; Part time

Benefits offered by this job

Staff Banking product discounts

Paid Parental Leave

Referral Reward Program

Employee Assistance Program

Birthday Leave

Job summary

Australian Military Bank is looking for a part-time Complaints Officer who will play a crucial role in managing member complaints while delivering a fair and positive experience. This opportunity allows for flexible working arrangements including hybrid or remote options.

You'll work closely with members, ensuring accurate recording and resolution of complaints, and collaborate with stakeholders. Ideal candidates will have a strong background in complaint handling, excellent communication

Qualifications

• Solid understanding of regulated financial services industry.
• Experience in end-to-end complaints handling.
• Demonstrated ability to communicate empathetically with members.

Responsibilities

• Manage Internal Dispute Resolution complaints.
• Maintain accurate complaint and member interaction records.
• Provide operational cover for the Complaints Manager when required.

Skills

Complaint handling

Dispute resolution

Communication skills

Problem solving

Attention to detail

Education

Relevant tertiary qualifications

Job description

Australian Military Bank is looking for a part-time Complaints Officer who will play a crucial role in managing member complaints while delivering a fair and positive experience. This opportunity allows for flexible working arrangements including hybrid or remote options.

You'll work closely with members, ensuring accurate recording and resolution of complaints, and collaborate with stakeholders. Ideal candidates will have a strong background in complaint handling, excellent communication