Member Care Agent – Banking & Digital Help

Australian Military Bank; New South Wales; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Staff Banking product + Services-dis\n

Novated Leasing options

4 weeks Paid Parental + Purchased LE\n

Referral Reward Program

Employee Assistance Program

Annual Flu Shot + Blood Donor Leave

Uniform allowance + Polo Shirt

Service Awards

Job summary

Australian Military Bank is seeking a motivated Member Contact Centre team member to assist members with everyday banking needs across phone, email and digital channels.

You will help members use digital tools, navigate self-service options, and connect them with solutions from savings to superannuation, delivering friendly, accurate service with empathy. This role suits those starting their banking career or returning to work after a break.

Qualifications

• Experience in inbound/outbound contact centre or customer-facing environments.
• Ability to communicate clearly and empathically across channels.

Responsibilities

• Assist members with everyday banking enquiries across phone, email and online channels.
• Provide friendly, professional service and help navigate digital banking tools.
• Resolve enquiries with empathy and accuracy while keeping records up to date.
• Connect members with suitable solutions from savings, lending, insurance and superannuation.
• Follow up to ensure a seamless member experience.

Skills

Customer service

Communication

Problem solving

Team player

Roster flexibility

Job description

Australian Military Bank is seeking a motivated Member Contact Centre team member to assist members with everyday banking needs across phone, email and digital channels.

You will help members use digital tools, navigate self-service options, and connect them with solutions from savings to superannuation, delivering friendly, accurate service with empathy. This role suits those starting their banking career or returning to work after a break.