Member Complaints Specialist – Superannuation

Equip Super Pty Ltd; Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Wellbeing discounts

Career development opportunities

Job summary

Equip Super Pty Ltd is seeking a Complaints Consultant to manage and resolve member complaints in a fair, timely and member-focused manner. You will investigate issues, identify root causes, and collaborate with stakeholders to deliver effective resolutions that balance member needs with regulatory requirements.

You will prepare responses, maintain records, analyse complaint trends, and contribute to continuous improvement that enhances member experience and organisational performance, including

Qualifications

• Strong communication and analytical skills with attention to detail.
• Experience in complaints handling or customer service.
• Experience in Superannuation is advantageous or required.

Responsibilities

• Investigate complaints, identify root causes, and collaborate with stakeholders across the business.
• Prepare professional complaint responses, maintain records, analyse complaint trends.
• Support compliance obligations and assist with external dispute resolution matters as required.

Skills

Strong communication skills

Analytical thinking

Attention to detail

Experience handling complaints

Job description

Equip Super Pty Ltd is seeking a Complaints Consultant to manage and resolve member complaints in a fair, timely and member-focused manner. You will investigate issues, identify root causes, and collaborate with stakeholders to deliver effective resolutions that balance member needs with regulatory requirements.

You will prepare responses, maintain records, analyse complaint trends, and contribute to continuous improvement that enhances member experience and organisational performance, including