Medical Support Clerk (Primary Care)

Connected Well P/L; Canowindra; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Supportive team

Cutting-edge patient care model

Meaningful work

Job summary

Connected Well P/L is seeking a friendly and reliable medical receptionist to join a Canowindra GP-support team. The role covers reception, patient scheduling, and administrative support for a small clinic, with full training provided.

The position is full-time on a roster with a potential move to part-time for the right candidate. Experience with computers and fluent typing is expected, CPR certification would be a plus, and the ability to work autonomously within a cooperative team is

Qualifications

• Proven ability to problem-solve and multitask.
• Experience with computers and fluent typing.
• Willing to learn and adapt in a small team.

Responsibilities

• Negotiate with patients on behalf of the GP.
• Manage patient interactions and expectations.
• Reception on clinic days and phone reception sessions.
• Manage incoming and outgoing communications.
• Engage with the patient journey including recalls and reminders.
• Liaise with other health professionals and medical organisations.
• Learn sections of the Medical Benefits Schedule applicable to General Practice.
• Pre- and post-clinic setup and pack-up.

Skills

Typing proficiency

Organisational skills

Job description

Connected Well is a medical support services organisation, supporting General Practice (primary health care) in Canowindra. Our main client is a popular rural GP who delivers pro-active, carefully-planned care of patients with chronic conditions. From November 2026, we will be working towards supporting a new acute-only clinic that complements our GP’s focus on chronic care.

We are a small team looking for an additional staff member to share reception and patient-journey tasks. We are happy to provide full training to the right person. We are looking for an individual who is enthusiastic, friendly, reliable, organised and willing to learn.

It is a full-time position based on a fortnightly roster, with an immediate start. We are open to offering a permanent part-time position for the right candidate.

Experience with computers and fluent typing

Highly Regarded

Experience of working remotely as part of a team using instant messaging and email

Medical reception experience highly regarded but not essential

CPR Certificate (or willingness to obtain)

Qualifications & experience

Proven ability to problem-solve and multitask, with great organisational skills

Ability to quickly grasp new concepts and retain information

Ability to confidently work autonomously but cooperatively

Willing to try new ways of doing things in the pursuit of better outcomes

Able to engage the public in a bright, friendly manner

Tasks & responsibilities

Negotiate with patients on behalf of the GP

Manage patient interactions and expectations

Reception on clinic days

Phone reception sessions

Manage incoming and outgoing communications

Be responsible for engaging with the ‘journey’ of a sub-set of patients, including recalls and reminders

Liaise with the practices of other Health Professionals and other medical industry organisations

Learn the sections of the Medical Benefits Schedule which apply to General Practice

Pre & post clinic setup & pack up on clinic days

You will be paid as a Support Services Level 2 under the Health Professionals and Support Services Award [MA000027] with the view of moving to a Level 3 after a 3-month probation period has been completed. *Experienced applicants may be offered a higher starting level

• Supportive team
• Get exposure to cutting-edge model of patient care
• Work with people who care about what they do and are finding ways to improve

Restrictions

This position is not open to people who are connected to our patient population by long-term family and social ties.

Applications close Thursday 22nd October 2026.