Medical Secretary- Toorak

Precision Brain, Spine and Pain Centre; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Induction & training

Career progression opportunities

Supportive team environment

Job summary

Precision Brain, Spine and Pain Centre is seeking a proactive medical administrator in Toorak, VIC. You will be part of a team that values patient-focused service and smooth patient journeys, handling appointments, referrals, billing, and general admin.

You will collaborate with clinicians, maintain confidentiality, and contribute to a supportive, training-focused workplace that emphasizes professional development and excellent patient experiences.

Qualifications

• Previous experience in a medical or healthcare administrative role.
• Excellent communication and interpersonal skills with a friendly approach.
• Strong organisational abilities with the capacity to multitask and maintain attention to detail.

Responsibilities

• Provide professional service with a commitment to excellence in patient care and manage patient inquiries.
• Accurately administer appointments, referrals, clinic billing, and follow up on outstanding items.
• Support the specialists with efficient administrative tasks and maintain confidentiality.

Skills

Medical admin experience

Excellent communication

Multitasking & detail-oriented

Tools

Genie

Job description

Precision Brain, Spine and Pain Centre – Toorak VIC

Our company is growing and comprises of leading medical specialists who adopt an integrated and holistic approach to patient health and well-being.

Work in a team where your administrative contributions are valued and recognised. We believe in investing in our team members and providing ongoing training and professional development to help you reach your full potential.

About You:

This position requires a highly motivated & proactive individual, who is a strong team player. You have a positive attitude, are friendly and empathetic and are a quick learner. As a member of the Precision Administration Team, anything non-clinical sits with you. In your role, you assist with providing the patient with a streamlined and simplified experience during their patient journey. You collaborate with the team to resolve any issues that arise and are a key contact for any questions our patients may have along the way.

Responsibilities will include:

• providing professional service with a commitment to excellence in patient care and politely attending to patients calling or visiting the practice;
• providing accurate and timely administration of appointments, referrals, clinic billing, debtor follow up, other clinic administrative duties;
• diligent and enthusiastic approach to work with high attention to detail, time management and multitask ability;
• providing excellent administration support to the specialists
• efficiently referring and following up all clinical queries to the appropriate team members
• maintains a high level of written and verbal communication skills;
• assisting with other generic administration tasks as required;
• maintaining confidentiality, patient privacy and all practice information always.Efficiently managing administrative tasks to ensure smooth operations.

What We Offer:

• Comprehensive induction & training with ongoing support provided
• Excellent career progression opportunities
• Supportive and collaborative team
• Previous experience in a medical or healthcare administrative role
• Excellent communication and interpersonal skills, with a friendly and empathetic approach when interacting with patients
• Strong organisational abilities, with the capacity to multitask and maintain attention to detail
• Proficient in using computerised patient management systems and standard office software (Genie preferred)
• A genuine interest in the healthcare industry and a commitment to providing high-quality customer service
• Excellent work ethic and takes pride in their work
• Professional demeanour with patients and colleagues at all times
• Australian work rights are required for this position