Medical Secretary

Randstad Pty; Brisbane; On-site; AUD 45,000 - 62,000; Full time

Job summary

Randstad Pty in Brisbane is seeking an experienced Medical Secretary to join a dedicated clinical support team in a full-time, permanent capacity. Based in Auchenflower, you will support consultants, patients and referrers with efficient administrative coordination to ensure smooth clinic flow.

The role involves reception, appointment management, billing and liaison with oncology and allied health teams. The ideal candidate has proficiency with EMR systems and Medicare lodgement knowledge, plus

Qualifications

• Experience in a medical secretarial or clinical administration setting.
• Proficient use of Microsoft Office/Outlook.
• Solid Medicare lodgement knowledge and billing processes.

Responsibilities

• Welcome patients and manage arrivals, waiting area, and admissions/discharges.
• Prepare daily clinical sessions, day lists, and triage doctor messages.
• Coordinate and amend patient visits across consultations, day hospital, inpatient care and outreach clinics.
• Generate patient billings and process payments, Medicare lodgements, and reconciliations.

Skills

Medical secretarial experience

Microsoft Office/Outlook

Medicare lodgement knowledge

Communication & empathy

Attention to detail

Mobility for travel

Tools

EMR systems

Job description

Medical Secretary - Auchenflower

Location: Auchenflower, Brisbane (4 days on-site + 1 day paid travel per week)

Employment Type: Full-time, Permanent

Hourly Rate: $39.03 per hour + superannuation

We are seeking an experienced and empathetic Medical Secretary to join a dedicated clinical support team in a full-time, permanent capacity. In this role, you will be based in Auchenflower 4 days per week, with 1 dedicated paid travel day per week. Working closely with specialists and administrative leaders, you will act as a primary point of contact for patients and referrers, ensuring smooth clinic flow and high-quality administrative coordination.

Key Responsibilities:

• Patient Reception & Coordination: Welcome patients, visitors, and carers with warmth, professionalism, and empathy; manage arrivals, waiting area coordination, and admissions/discharges.
• Consultant Practice Support: Prepare daily clinical sessions—including electronic day lists, hard charts, incoming correspondence, and triage of doctor messages.
• Appointment Management: Coordinate, schedule, and amend patient visits across new consults, reviews, day hospital treatments, inpatient care, and outreach clinics (including DVA approvals and transport coordination).
• Billing & Financial Administration: Generate accurate patient billings according to consultant fee schedules, process daily payments/receipts, execute Medicare Lodgements, and balance daily reconciliations and banking.
• Multidisciplinary Liaison: Act as a key liaison between Medical Oncology, Radiation Oncology, day hospital units, hospital wards, referrers, and external allied health providers.

Qualifications & Skills:

• Experience: Proven track record in a medical secretarial or clinical administration setting (prior experience within oncology, specialist day hospital, or multi-site practices is highly regarded).
• Systems Proficiency: Demonstrated experience working with electronic medical practice management systems and proficient use of Microsoft Office/Outlook.
• Medicare & Billing Knowledge: Solid working knowledge of specialist billing processes, fee schedules, and Medicare lodgement procedures.
• Communication & Empathy: Strong interpersonal skills with the ability to handle sensitive or difficult situations calmly, compassionately, and professionally.
• Attention to Detail: Excellent organisational abilities with high precision in clinical scheduling, documentation, and data entry.
• Licence & Mobility: Comfortable fulfilling the 1-day-per-week paid travel requirement to support operational and outreach needs.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.