Medical Secretary

Icon Group; Gold Coast City; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Novated lease

Rewards portal

Employee Assistance Program

Development pathways

Online courses

Paid parental leave

Job summary

Icon Cancer Centre Australia in Southport is seeking a Medical Secretary to join our administration team on a permanent full-time basis, operating 7:30am–6:00pm, Monday to Friday. The role centers on delivering exceptional patient care by supporting doctors and other staff at our Southport clinic.

You will welcome patients, manage referrals and records, handle admissions and payments, and coordinate clinics with a collaborative team.

Qualifications

• Experience in healthcare administration
• Experience with Medicare, DVA and Private Health Insurance processes
• Excellent organisational and time management skills
• Clear and confident communication skills, both verbal and written
• Proficiency in Microsoft Word and Excel
• Experience using Totalcare and Charm programs
• Customer-focused mindset with attention to detail

Responsibilities

• Welcoming patients and updating personal details and referrals, ensuring medical records are accurate and confidential
• Collaborate within the administration team to ensure smooth-running clinics
• Process hospital admissions, verify private health details, and manage payments for excess and co-pays
• Communicate clearly with patients and families about financial costs
• Mark patient arrivals and manage waiting area for both practice and day hospital
• Liaise with external referrers and providers to ensure seamless patient experience
• Answer phone calls and emails, respond to enquiries
• Support wider administration team with ad-hoc tasks

Skills

Healthcare administration

Medicare processes

DVA processes

Private health insurance

Organisational skills

Communication skills

Microsoft Word

Microsoft Excel

Totalcare

Charm

Customer service

Tools

Totalcare

Charm

Job description

Medical Secretary - Icon Cancer Centre Southport

Administration Gold Coast Full Time Icon Cancer Centre Australia

Administration Gold Coast Full Time Icon Cancer Centre Australia

Medical Secretary - Icon Cancer Centre Southport

• Permanent Full-time, Weekdays Only
• Make a Meaningful Impact
• Competitive Hourly Rate

Location: Premion Place, Level 9, 39 White Street, Southport QLD 4215

Learn more about our centre here: https://iconcancercentre.com.au/centre/southport/

About the Role:

Join our dedicated and supportive team in Southport as a Medical Secretary, where your contribution will help deliver exceptional patient care every day. As part of our administration team, you’ll play a vital role in supporting our doctors and ensuring a seamless experience for patients. We are looking for someone to join us on a permanent full-time basis, working within our operating hours of 7:30am – 6:00pm, Monday to Friday.

Key Responsibilities:

• Welcoming patients, updating personal details and referrals, and ensuring medical record remains accurate and confidential.
• Working collaboratively within the administration team to ensure smooth-running consultant and day hospital clinics.
• Processing hospital admissions, verify private health details, and manage payments for excess and co-pays.
• Communicating clearly with patients and their families to ensure they are well-informed of financial costs.
• Marking patient arrivals and manage waiting room for both the medical practice and day hospital.
• Communicating with patient admission teams regarding treatment changes and eligibility.
• Liaising with external referrers and providers to ensure a seamless experience for our patients.
• Answering telephone calls and emails, and responding to enquiries.
• Supporting the wider administration team with tasks on an ad-hoc basis.

About You:

We’re looking for a Medical Secretary who thrives in a fast-paced environment and is committed to delivering outstanding customer service.

Ideally, you’ll have:

• Experience in a similar healthcare administration role
• Experience with Medicare, DVA, and Private Health Insurance processes
• Excellent organisational and time management skills
• Clear and confident communication skills, both verbal and written
• Proficiency in Microsoft Word and Excel
• Experience using Totalcare and Charm programs
• A customer-focused mindset with an attention to detail

Icon Cancer Centre – Australia

Icon Cancer Centre are pioneers of private cancer care in Australia with a proud history spanning decades. We have a large and expanding network of cancer centres across Australia. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Many of our cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home.

Other benefits:

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings– potentially saving you thousands!
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave: Supporting you both personally and professionally.

Excited to join Us?

We’re incredibly proud of our passionate, dedicated people and the life-changing work they do. to join us and make a difference. You belong with a team that genuinely cares.

We celebrate diversity and are committed to creating an inclusive workplace for all employees.

We encourage applications from all diverse backgrounds.

We are committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.