Medical Records Administrator - Shift

Queensland Government; Townsville City; On-site; AUD 81,000 - 90,000; Full time

Benefits offered by this job

Annual leave

Superannuation

Locality allowance

Salary sacrificing

Job summary

Queensland Government is seeking a role within the Clinical Information Services team to support patient flow by ensuring clinical records and information are accessible for clinicians, enabling timely care. You will provide exceptional customer service to patients, their families and the public while collaborating with an administrative team to maintain high standards of care and organisational values.

The ideal applicant will demonstrate integrity, compassion, accountability, respect and

Qualifications

• Proven experience with Microsoft Office 365 suite.
• Experience using corporate/patient information systems and databases.

Responsibilities

• Ensure clinical records and information are available for clinicians to provide timely patient care.
• Deliver exceptional person-centred customer service to patients, families and the public.

Skills

Microsoft Office 365

Corporate/patient information systems

Job description

About the opportunityThis role contributes to patient flow by ensuring clinical records and information are available for clinicians to provide timely patient care. This role delivers exceptional person-centred customer service to patients, their families and the public.This role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes. This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours and organisational values.Apply today to embark on a rewarding opportunity within the Clinical Information Services team.The ideal applicant will be someone who has proven ability and can demonstrate the following:Demonstrated experience and high-level skills using the Microsoft Office 365 suite and corporate/patient information systems and databases.Integrity: Demonstrates sound decision making, proven ability to work effectively as an individual with limited supervision and collaboratively within a multidisciplinary team, and ensures work output and decisions are ethical and of a high standard.Compassion: Demonstrates patient/client focus, patience, understanding, confidentiality and can navigate through ambiguity, including the ability to deescalate difficult situations.Accountability: Demonstrated ability at engaging in coordinating tasks and workflow, is action oriented, takes ownership, drives results and delivers exceptional person-centred care to patients, families and the community.Respect: Demonstrated high level interpersonal skills with the proven ability to manage conflict, communicates appropriately and proficiently, and actively participates in a working environment supporting equity and diversity.Engagement: Proven ability to collaborate within a team to cultivate a strong unity, build effective relationships with diverse personalities and adapts to meet the needs of a changing work environment.Role requirementsThis is a VPD risk role. Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis.Please refer to the Role Description for further details.About your new employerJoin a dynamic and forward-thinking healthcare organisation that delivers high-quality services across a diverse and complex environment. Enjoy flexible work arrangements, a focus on employee wellbeing, and the opportunity to build your career while maintaining a healthy work/life balance in a vibrant and welcoming community.Competitive salary and benefits:We offer attractive remuneration packages and generous leave entitlements.Salary range: $3129.60 - $3480.40 p.f. (AO3)5 weeks annual leave with 17.5% loading12.75% employer contribution to superannuationLocality allowancePlus Salary Sacrificing options may be availableApply nowEnquiries are welcome: Kim McKavanagh on [phone]Applications close: Thursday, 29 October 2026Unsolicited resumes from recruitment agencies will not be accepted.Please download the Role Description from the 'Documents' section below for application/interview preparation and future reference.This work is licensed under a Creative Commons Attribution 3.0 Australia License.