Medical Receptionist — Mon–Fri, No Weekends

iDx; Mackay Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Monday to Friday hours with no weekend

One-on-one training

Discounted imaging services for staff

Uniforms provided

Annual salary reviews

Paid parental leave

Employee recognition programs

Retail discounts and wellbeing program

Career development opportunities

Job summary

Mackay Radiology is seeking a motivated Medical Receptionist to join our busy Mackay clinic. This permanent full-time role involves welcoming patients, handling registrations, scheduling via Karisma RIS, and assisting with billing and insurance queries.

You'll work Monday to Friday with no weekend work, and receive one-on-one training in a supportive team environment, with opportunities to grow within IDX Group and the broader radiology network.

Qualifications

• Previous experience in medical administration or radiology preferred.
• Understanding of medical terminology.
• Strong communication and interpersonal skills.
• Excellent keyboard and data-entry skills with high attention to detail.
• Ability to work in a fast-paced, patient-facing environment.
• Ability to register patients, handle billing and schedule appointments.

Responsibilities

• Welcoming patients and providing professional, compassionate and efficient service.
• Registering patients and processing relevant documentation.
• Managing incoming calls and responding to patient and referrer enquiries.
• Scheduling and managing appointments using Karisma RIS.
• Providing patients with preparation requirements and appointment information.
• Coordinating appointments to support efficient clinic workflows.
• Providing information regarding fees, Medicare rebates, DVA and third-party insurance claims.
• Processing patient accounts, EFTPOS and cash payments.
• Completing end-of-day processes including billing, Medicare and DVA batching, report follow-up and clinic closures.
• Working collaboratively with clinical, technical and administration teams to deliver an exceptional patient experience.

Skills

Customer service

Medical terminology

Data entry

Communication skills

Organizational skills

Multitasking

Teamwork

Cash handling

EFTPOS handling

Karisma RIS

Tools

Karisma RIS

Job description

Mackay Radiology is seeking a motivated Medical Receptionist to join our busy Mackay clinic. This permanent full-time role involves welcoming patients, handling registrations, scheduling via Karisma RIS, and assisting with billing and insurance queries.

You'll work Monday to Friday with no weekend work, and receive one-on-one training in a supportive team environment, with opportunities to grow within IDX Group and the broader radiology network.