Medical Receptionist - GPHCN

Grand Pacific Health; Nowra; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional development and staff

Salary packaging up to $15,900 + $2,65

GPH Staff Conference

Employer paid parental leave

Employee Assistance Program

Job summary

Grand Pacific Health Centre Nowra (GPHCN) is seeking a friendly Medical Receptionist to be the first point of contact for patients in a fast-paced clinic. You will manage enquiries, bookings and appointment scheduling, maintain records and billing, and support clinicians to ensure smooth daily operations.

This full-time role offers flexible work arrangements, ongoing professional development, salary packaging, staff conference and parental leave support within a supportive, patient‑focused team.

Qualifications

• Experience in administration within a front-desk or clinic setting is required.
• Demonstrated excellence in customer service with confidentiality.
• Strong communication skills and professional telephone manner.
• Detail-oriented with time management and organisational skills.

Responsibilities

• Welcome patients and deliver exceptional service; manage enquiries, bookings and appointments.
• Maintain accurate patient records, billing and clinic administration; support clinicians.
• Uphold quality, safety and privacy standards; monitor compliance and contribute to targets.

Skills

Administration experience

Customer service

Medical reception

Confidentiality

Communication

Time management

Education

Administration qualifications

Job description

The Medical Receptionist of Grand Pacific Health Centre Nowra (GPHCN) serves as the first point of contact for patients and visitors in a fast-paced clinic environment. This role is pivotal in ensuring a welcoming, efficient, and professional experience for all individuals accessing care.

This is a full-time permanent full-time position.

• A positive work culture by offering flexible work arrangements that support your wellbeing
• Ongoing professional development and supervision
• Increase your take home pay by salary packaging up to $15,900 + $2,650 meals and entertainment
• GPH Staff Conference
• Employer paid parental leave on top of the government PPL Scheme
• Free and confidential Employee Assistance Program

Duties

• Welcome patients and deliver exceptional service. Manage enquiries, bookings and appointment scheduling to ensure a positive patient experience.
• Maintain accurate patient records, billing and clinic administration. Support clinicians and keep daily operations running smoothly and efficiently.
• Uphold quality, safety and privacy standards. Monitor compliance, identify improvement opportunities and help achieve service targets.

Skills & Experience

• Qualifications in administration or a combination of relevant training and experience deemed to be appropriate
• Exceptional customer service skills, with prior experience in a medical reception setting with the ability to maintain confidentiality regarding patient and practice information
• Outstanding communication skills, including a professional and personable telephone manner.
• Detail-oriented with excellent time management and organisational skills.

About Grand Pacific Health

What we care about most is supporting healthier, happier, more connected communities across NSW and the ACT.

We’re a for-purpose organisation delivering high-quality, low- or no-cost physical, mental and social health services. With over 25 locations across NSW and ACT we are a passionate team we’re here for everyone, especially those experiencing or at greater risk of disadvantage.

Interested?

Applications close: 20 November 2026. Shortlisting may begin prior to the closing date.

For more information contact: Charise Morris, Practice Manager at ****@gphnowra.org.au or 02 4448 2***

Our Commitment to Inclusion

We welcome applications from people with lived experience, Aboriginal and Torres Strait Islander communities, LGBTQIA+ communities, people from culturally diverse backgrounds, and people with disability.