Medical Receptionist - Bioc North

Iuih; Queensland; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Salary sacrifices

12% Superannuation

In-house training

Team wellness

Job summary

Moreton ATSICHS is seeking a Medical Receptionist – BiOC North to deliver high-quality customer service and efficient admin for client appointments and claims. You will support the Clinic Team and contribute to improved patient numbers and attendance rates in a culturally safe environment.

Essential duties include handling file preparation, verifying documents, and processing PIP/Medicare/WorkCover claims, while maintaining efficient clinic operations in a supportive multi-disciplinary team.

Qualifications

• Aboriginal or Torres Strait Islander status is a genuine occupational requirement.
• Criminal History Check current.
• C Class Drivers Licence (QLD) current.
• Working with Children's Check current.
• Disability Worker Screening Check current.

Responsibilities

• Maintain high standard of customer service and manage client appointments.
• Prepare client files and materials for clinicians and visiting health professionals.
• Prioritise patients and screen urgent calls.
• Process PIP, Medicare and WorkCover claims accurately and timely.
• Provide general admin support to the Clinic Team.

Skills

Customer service

Administrative support

Data entry

Medicare/PIP processing

Appointment scheduling

Tools

MS Office

Job description

Job Description

Join an Organisation dedicated to Closing the Gap in Indigenous Health

To perform this role, it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991

About us

Moreton ATSICHS operates a growing network of healthcare clinics for local Aboriginal and Torres Strait Islander people. Our model of care provides holistic health and wellbeing services to support our Community across their lifespan. We bring together primary care, allied health, dental, mental health and wellbeing, maternity and early childhood, disability services, specialist services, and aged care as one team focussed on clients' individual needs and goals.

We are an integrated team working together to improve the health and wellbeing of our Community. Our network is growing across Caboolture, Morayfield, Strathpine, Deception Bay, and Margate – now there's an opportunity for you to be part of a great team making a real difference in people's lives.

About the role

As Medical Receptionist – BiOC North, your role is responsible for provision of a high standard of customer service, effective and efficient administration of client appointments, client data and client claims processing; plus, the provision of general administrative support to the Clinic Team. The position will actively contribute to the achievement of the Clinics business objectives, including increased practice patient numbers, attendance rates and billings.

Your day to day duties may include:

• Adhere to practices to achieve high booking and attendance rates, including checking time requirements for each appointment, coordinating daily lists, ringing patients to confirm attendance, managing changes and follow up appointments, monitoring and managing patient flow /wait times within the day.
• Prepare for daily appointments by providing the client files and relevant materials available to clinic health professionals and visiting health professionals.
• Prioritise patients when necessary and screen urgent phone calls.
• Ensure PIP, Medicare Claims and Work-cover claims are processed in accurate and timely fashion.
• Provide general admin support to the Clinic Team including photocopying, compilation of materials/folders, preparation for program activities.

About you

To perform this role, it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991

• Current Criminal History Check.
• Current C Class Drivers Licence (QLD).
• Current Working with Children's Check (Qld Blue Card).
• Current Disability Worker Screening Check (Qld Yellow Card).

What we offer

At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability.

• At IUIH 'Our Collectivity is Our Strength'.
• Work as a valued member of a multi-disciplinary team to improve the health outcomes of Aboriginal and Torres Strait Islander clients.
• We are a diverse and inclusive workplace that invites applications from all people.
• Be part of Australia's largest community controlled Aboriginal Health Service.
• Access to "Growing Our Own Opportunities" through in-house training and programs.
• Weekly Staff Wellness activities and all staff 'Gather and Grow' yarns and award ceremonies.
• Competitive salary plus salary sacrifices of $15,899
• 12% Super contribution

To find out more about our services, Community, and work life, visit moretonatsichs.org.au

Demonstrated commitment to creating culturally safe environments where children and young people are respected, heard, and protected against harm.