Medical Receptionist at IVF Clinic | Flexible Hours

Genea; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Glow rewards portal

Learning and development

Certified Family Friendly workplace

Job summary

Genea, a leading IVF clinic, invites applications for a Medical Receptionist at our Kent Street Clinic. This permanent full-time role involves front desk reception and admin support across the clinic, with rotating shifts from 6.30am–3pm, 9am–5.30pm, and 7:30am–4pm, plus a rotating Saturday schedule.

Your duties include greeting patients, managing bookings, handling Medicare and billing processes, and coordinating with nursing and admin staff to ensure smooth operations.

Qualifications

• Front desk medical reception experience in a fast-paced, patient-facing environment.
• Excellent communication and interpersonal skills with a caring approach to patients.
• Strong organisational skills and ability to manage competing priorities.
• Confidence using practice management and Microsoft Office software.
• A team player who thrives in a busy clinic environment.

Responsibilities

• Greet and check in patients, providing a warm and professional first point of contact
• Manage phone and email enquiries, appointment bookings and scheduling
• Handle patient administration, including Medicare, private health fund and billing processes
• Maintain accurate patient records and documentation
• Liaise with nursing, medical and administrative staff to support smooth clinic operations
• Assist with general clinic administration and ad hoc support as required

Skills

Medical reception

Customer service

Phone & email handling

Microsoft Office

Team player

Tools

Practice management software

Job description

Genea, a leading IVF clinic, invites applications for a Medical Receptionist at our Kent Street Clinic. This permanent full-time role involves front desk reception and admin support across the clinic, with rotating shifts from 6.30am–3pm, 9am–5.30pm, and 7:30am–4pm, plus a rotating Saturday schedule.

Your duties include greeting patients, managing bookings, handling Medicare and billing processes, and coordinating with nursing and admin staff to ensure smooth operations.