Receptionist

Genea; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Glow rewards portal

Learning and development

Certified Family Friendly workplace

Job summary

Genea, a leading IVF clinic, invites applications for a Medical Receptionist at our Kent Street Clinic. This permanent full-time role involves front desk reception and admin support across the clinic, with rotating shifts from 6.30am–3pm, 9am–5.30pm, and 7:30am–4pm, plus a rotating Saturday schedule.

Your duties include greeting patients, managing bookings, handling Medicare and billing processes, and coordinating with nursing and admin staff to ensure smooth operations.

Qualifications

• Front desk medical reception experience in a fast-paced, patient-facing environment.
• Excellent communication and interpersonal skills with a caring approach to patients.
• Strong organisational skills and ability to manage competing priorities.
• Confidence using practice management and Microsoft Office software.
• A team player who thrives in a busy clinic environment.

Responsibilities

• Greet and check in patients, providing a warm and professional first point of contact
• Manage phone and email enquiries, appointment bookings and scheduling
• Handle patient administration, including Medicare, private health fund and billing processes
• Maintain accurate patient records and documentation
• Liaise with nursing, medical and administrative staff to support smooth clinic operations
• Assist with general clinic administration and ad hoc support as required

Skills

Medical reception

Customer service

Phone & email handling

Microsoft Office

Team player

Tools

Practice management software

Job description

Genea is a world leader in fertility treatment, with over 40 years of delivering industry-leading success rates and an unwavering commitment to exceptional patient care. Our team of 50+ specialists operate across Australia, and as a growing business, we remain dedicated to innovation, raising the bar, and continuously improving outcomes for every patient we serve.

Our people are at the heart of everything we do. We are proud to foster a workplace that is inclusive, engaging, and diverse — and our credentials back that up. Genea is a certified Inclusive Employer (2025/26) and a Family Friendly Certified workplace, offering meaningful benefits and genuinely valuing the unique contribution every employee brings.

Job Description

We're currently in the market for a Medical Receptionist to join our Kent Street Clinic on a Permanent Full Time basis.

Working Monday to Friday, your hours will rotate weekly between 6.30am–3pm, 9am–5.30pm & 7:30am-4pm. This position includes a shared rotating Saturday shift. In this role, you'll provide front desk reception and administrative support across the clinic — a varied position where your customer service and administrative skills will be put to use supporting our patients and the wider team.

Key Responsibilities

• Greet and check in patients, providing a warm and professional first point of contact
• Manage phone and email enquiries, appointment bookings and scheduling
• Handle patient administration, including Medicare, private health fund and billing processes
• Maintain accurate patient records and documentation
• Liaise with nursing, medical and administrative staff to support smooth clinic operations
• Assist with general clinic administration and ad hoc support as required

Qualifications

We're looking for someone with front desk medical reception experience who can bring both efficiency and empathy to a fast-paced, patient-facing environment.

• Previous experience in medical reception or a similar patient-facing healthcare admin role
• Excellent communication and interpersonal skills, with a genuine, caring approach to patients
• Strong organisational skills and the ability to manage competing priorities
• Confidence using practice management and Microsoft Office software
• A team player who thrives in a busy clinic environment

Additional Information

Our staff tell us it is the people they work with that makes them stay, the Genea family. That, and our exceptional success rates. It is pretty special working for one of Australia's leading IVF clinics.

And what's in it for you?

We know it's important to look after our staff, so Genea offers a number of perks including;

• Glow – Our online recognition and rewards portal. Access discounts at over 350+ retailers as well as recipes, fitness classes and mindfulness sessions
• Learning and development – Ongoing opportunities for continuous education through Education Days, internal development, conference opportunities and companywide initiatives
• Certified Family Friendly workplace 2025/26

Genea is committed to providing a workplace that is diverse, equitable and inclusive. It is important to us that our hiring process is accessible and open to all — we welcome applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.