Fertility Clinic Front Desk & Scheduling Specialist

Genea; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Education Days

Learning & development

Opportunities to shape the practice

Job summary

Genea is seeking a patient-focused healthcare administrator to manage scheduling, bookings and day-to-day admin for our busy fertility and gynaecology practice in Sydney. You will work closely with a specialist to ensure smooth patient journeys.

Open to candidates from healthcare or customer service backgrounds; you will handle enquiries, billing assistance, and liaise with hospitals and labs. A proactive, autonomous approach is essential.

Qualifications

• Experience in healthcare customer service, administration or medical reception.
• Empathetic, patient-centred mindset and ability to work independently.
• Strong organisational and communication skills; keen to improve processes.

Responsibilities

• Manage the specialist's daily scheduling, bookings and patient flow.
• Act as the first point of contact for patients with empathy.
• Handle practice administration, correspondence and documentation.
• Support billing, Medicare processing and fund administration.
• Liaise with external providers, hospitals and laboratories.
• Identify opportunities to improve processes after settling in.

Skills

Healthcare customer service

Medical receptionist

Administration

Communication skills

Time management

Tools

Medical practice management software

Job description

Genea is seeking a patient-focused healthcare administrator to manage scheduling, bookings and day-to-day admin for our busy fertility and gynaecology practice in Sydney. You will work closely with a specialist to ensure smooth patient journeys.

Open to candidates from healthcare or customer service backgrounds; you will handle enquiries, billing assistance, and liaise with hospitals and labs. A proactive, autonomous approach is essential.