Medical Receptionist and Administration (Part time/Casual)

Next Practice; Canberra; On-site; AUD 25,000 - 40,000; Part time

Job summary

Next Practice Braddon is seeking a part-time/casual Medical Receptionist and Administration to support patient care and clinic operations. The role focuses on welcoming patients, handling queries, and coordinating administrative tasks in a busy environment.

You will join a friendly reception team, maintain accurate records, manage payments, and liaise with external providers. Training is provided, with above‑award rates and a flexible roster.

Qualifications

• Warm, confident demeanor and enthusiasm for patient care.
• Thrives in a busy, fast-paced environment while remaining professional.
• Shows empathy, compassion and patience with patients.
• Understands patient privacy and confidentiality.
• Strong teamwork and willingness to learn.

Responsibilities

• Answering phone calls and emails promptly and courteously.
• Assisting patients with queries and supporting clinicians with admin tasks.
• Maintaining a tidy, organised workspace.
• Adhering to practice policies and procedures.
• Effective time management.
• Liaising with external providers (pathology, imaging, GP clinics, insurers, workers’ comp).
• Processing payments, reconciling accounts, and collecting outstanding invoices.

Skills

Warm demeanor

Customer service

Communication

Multitasking

Team player

Attention to detail

Job description

Medical Receptionist and Administration (Part time/Casual)

At Next Practice Braddon we take pride in fostering a warm and welcoming environment for patients and staff alike. We’re looking for someone who shares our values and our enthusiasm about patient care to join our reception team as a Patient Advocate.

About Next Practice Braddon

Next Practice Braddon opened in May 2023 and is owned and operated by two local Canberra GPs. We are a boutique clinic conveniently located in the heart of Canberra city. We offer a flexible roster and provide on-the-job training for staff eager to learn and grow with the team.

What we’re looking for

• Presents a warm and confident demeanor and is enthusiastic about creating a safe and welcoming environment
• Enjoys being busy, thrives in a fast‑paced environment, and can remain professional and composed under pressure
• Approaches people with genuine empathy and compassion, and plenty of patience!
• Understands and respects the importance of patient privacy and confidentiality
• Values being part of a team and embraces opportunities to learn from others
• Is able to keep track of multiple tasks at once and prioritise them efficiently
• Knows their strengths and weaknesses and is willing to step up to lend a hand when they can and to ask questions when they need to
• Is meticulous, punctual, proactive, and who takes pride in a job well done
• Enjoys problem solving and the challenges of navigating an ever‑changing environment
• Communicates clearly and openly and who listens attentively with the aim to understand, not simply to respond
• Appreciates that a little kindness goes a long way, especially in this line of work!

Key responsibilities

• Answering phone calls and emails in a timely, professional, and courteous manner
• Assisting patients with queries and supporting clinicians with day‑to‑day administrative tasks
• Maintaining a tidy and well organised work space
• Adhering to practice policies and procedures
• Effective time management
• Liaising with external providers such as pathology and imaging companies, GP clinics, specialist rooms, insurance and worker’s compensation agencies, etc
• Processing payments, reconciling accounts, and collecting outstanding invoices

Details of the position

• Casual or part time
• 20-35 hours per week
• Above award rates
• Flexible roster
• On-the-job training