Patient Advocate & Admin Assistant (Part-Time, Flexible)

Next Practice; Canberra; On-site; AUD 25,000 - 40,000; Part time

Job summary

Next Practice Braddon is seeking a part-time/casual Medical Receptionist and Administration to support patient care and clinic operations. The role focuses on welcoming patients, handling queries, and coordinating administrative tasks in a busy environment.

You will join a friendly reception team, maintain accurate records, manage payments, and liaise with external providers. Training is provided, with above‑award rates and a flexible roster.

Qualifications

• Warm, confident demeanor and enthusiasm for patient care.
• Thrives in a busy, fast-paced environment while remaining professional.
• Shows empathy, compassion and patience with patients.
• Understands patient privacy and confidentiality.
• Strong teamwork and willingness to learn.

Responsibilities

• Answering phone calls and emails promptly and courteously.
• Assisting patients with queries and supporting clinicians with admin tasks.
• Maintaining a tidy, organised workspace.
• Adhering to practice policies and procedures.
• Effective time management.
• Liaising with external providers (pathology, imaging, GP clinics, insurers, workers’ comp).
• Processing payments, reconciling accounts, and collecting outstanding invoices.

Skills

Warm demeanor

Customer service

Communication

Multitasking

Team player

Attention to detail

Job description

Next Practice Braddon is seeking a part-time/casual Medical Receptionist and Administration to support patient care and clinic operations. The role focuses on welcoming patients, handling queries, and coordinating administrative tasks in a busy environment.

You will join a friendly reception team, maintain accurate records, manage payments, and liaise with external providers. Training is provided, with above‑award rates and a flexible roster.