Medical Receptionist

Mallee Track Health And Community Service; Victoria; In loco; AUD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Mallee Track Health and Community Service in Victoria is seeking a Receptionist to join our medical clinic team. The role is the first point of contact for patients, carers and visitors, greeting people, handling enquiries and ensuring accurate patient records while maintaining confidentiality.

You will open the practice each day, manage appointments and messages, support clinical staff, and help keep the reception and waiting areas welcoming and well organised.

Competenze

• Ability to protect patient confidentiality and privacy.
• Effective communication with Practice Manager, GPs, staff, patients and other health care professionals.
• Excellent telephone manner.
• Ability to work within a team and independently.
• Strong organisational and computer skills.
• Current Victorian Driver's Licence and Police Check.
• Knowledge of Medicare, medical software (Best Practice), and medical terminology.

Mansioni

• Open the practice and prepare for each day.
• Provide professional, friendly telephone and face to face patient service.
• Manage appointments, messages, patient records and data entry.
• Maintain cleanliness and organisation of reception and waiting areas.
• Monitor office supplies and report maintenance or OH&S issues.
• Assist patients as required.
• Complete end of day billing, reporting and administrative checks.
• Maintain accuracy and currency of all patient files.
• Follow practice policy for transferring a patient’s health record to another practice.

Conoscenze

Communication skills

Telephone manner

Teamwork

Organisational skills

Computer skills

Patient confidentiality

Safety awareness

Strumenti

Best Practice

Descrizione del lavoro

Position summary

This position requires the incumbent to assist the medical clinic team to ensure all patient, carer, visitor and health professional contact within the practice is carried out in a professional and safe manner, ensuring patient confidentiality at all times. This role serves as the first point of contact for patients, ensuring a welcoming environment while maintaining accurate patient records, managing appointments, and supporting clinical staff in daily operations.

Selection criteria

Essential:

• Proven ability to apply high ethical standards, and represent MTHCS in a professional manner.
• Ability to protect patient confidentiality and privacy.
• Sound communication skills with the capacity to communicate effectively with the Practice Manager, GPs, practice staff, patients and other health care professionals.
• Excellent telephone manner.
• Ability to work within a team and independently.
• Strong organisational and computer skills.
• Current Victorian Driver's Licence and Current Police Check.

Desirable:

• Knowledge of the Australian health care system including Medicare.
• Knowledge of medical software (e.g. Best Practice).
• Knowledge of medical terminology.

Key responsibilities

All service providers shall understand and practice the MTHCS' Vision, Mission and Philosophy.

Organisational:

• Comply with MTHCS policies, procedures, infection control and regulatory requirements.
• Support safe, high-quality, patient centred care.
• Demonstrate awareness and understanding of diversity and culture.

General:

• Open the practice and prepare for each day.
• Provide professional, friendly telephone and face to face patient service.
• Manage appointments, messages, patient records and data entry.
• Maintain cleanliness and organisation of reception and waiting areas.
• Monitor office supplies and report maintenance or OH&S issues.
• Assist patients as required.
• Complete end of day billing, reporting and administrative checks.

Patient Files:

• Maintain accuracy and currency of all patient files.
• Keep correspondence files tidy. Record and archive patient files as per procedural requirements.
• Follow practice policy for receiving a new patient’s health record (transfer from another practice).
• Follow practice policy for transferring a patient’s health record to another practice.

Employment with MTHCS

Child Safe Organisation

Mallee Track Health and Community Service is committed to preventing child abuse, identifying risks early, and removing and reducing these risks.

Occupational Health & Safety and Environmental

All MTHCS employees will:

• Ensure that they take reasonable care to protect their own health and safety, and the health and safety of others.
• Use any equipment provided for health and safety purposes.
• Obey reasonable instructions given by MTHCS in relation to health and safety at work.
• Help MTHCS meet our duty of care, such as by undertaking hazard inspections.
• Comply with all MTHCS OHS policies and procedures.
• Ensure they do not interfere with or misuse anything provided in the interests of health and safety.

Section 21 of the Occupational Health & Safety Act 2004, requires an Employer to provide and maintain, so far as is reasonable and practicable, a safe workplace for all employees and ensure that no employee is placed at risk of injury while performing the duties and responsibilities required by their position.

To comply with this obligation, MTHCS requires all candidates/employees to have the mental and physical capacity to safely perform the inherent requirements of the position they are applying for (or have been appointed to).

If a risk is identified and fitness to safely perform the duties of the position needs to be determined, MTHCS with the agreement of the candidate/employee, will arrange an independent medical assessment to determine capacity to safely perform the inherent requirements of the position to minimise the risk of injury or aggravation of any pre-existing condition the candidate/employee may have.

Appointment is subject to satisfactory completion of a Police Record Check and also a Working With Children Check for nominated positions.

Compulsory Training

As per the schedule.

Performance Appraisal

Conducted as per appraisal schedule.

Closing date: Friday, 6 Nov 2026, 5:00 pm