Medical Administration / Receptionist

MediHealth Partners; City of Melbourne; On-site; AUD 42,000 - 54,000; Full time

Job summary

MediHealth Partners in East Melbourne seeks an experienced Administration Secretary and Receptionist to support a busy Cardiology Centre. You will greet patients, manage bookings, handle payments and coordinate communications with GPs and referrers.

This role emphasizes patient-centred service, autonomy, and strong IT skills, with Healthtrack experience preferred and a commitment to infection control and office administration.

Qualifications

• Experience as a receptionist or administrative officer, ideally in a healthcare environment.
• Ability to work autonomously and manage competing demands.
• Strong time-management skills and a focus on continual improvement.
• High level of IT literacy and comfort with digital technology.

Responsibilities

• Meet and greet patients, book appointments, answer phones, process payments and handle Medicare/Private Health Fund billings.
• Manage correspondence via phone, fax, and email.
• Manage Healthtrack practice software and coordinate with GPs and referrers.
• Coordinate patient bookings and admissions with private hospital administration.
• Maintain infection control standards and office supplies.

Skills

Reception experience

Autonomy

Time management

IT literacy

Tools

Healthtrack

Job description

An opportunity exists for experienced and motivated Administration Secretary and Receptionist staff to join a busy Cardiology Centre in East Melbourne. Reporting to the practice manager, the role has patients and administrative responsibilities and is suitable for someone who could reflect the practice's passionate and caring values towards patients through their personality and work ethics.

Key responsibilities

• Assisting patients with the meet and greet, booking, answering phones, processing payments, Medicare and Private Health Fund billings
• Management of correspondence - phone, fax and emails
• Management of practice software Healthtrack
• Communication with GPs and other referrers
• Communication with private hospital administration to coordinate patient bookings and admissions
• Maintenance of the areas of the practice ensuring compliance with COVID / Infection Control standards and OHS regulations are met
• Maintenance and monitoring of office supplies and equipment within the practice

About you

• Experience as a receptionist or administrative officer ideally in a healthcare environment
• Knowledge of all aspects of reception responsibilities and patient management
• Ability to work autonomously
• Excellence in time-management and the ability to prioritise competing demands
• Focus on continual practice improvement
• High level of IT literacy and digital technology
• Previous experience in a private medical practice (desirable)
• Experience with Healthtrack software (desirable)