Front Office Admin

seek.com.au; Mildura; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Training provided

Job summary

Australian Cardiology is seeking a dynamic Medical Receptionist to join our fast-paced cardiology clinic in Mildura. You will be the first point of contact for patients and handle appointments, billing, and record-keeping with precision and empathy.

Ideal candidates will have medical reception experience, strong communication skills, and the ability to work calmly under pressure. Training is provided to support growth in clinical administration and cardiology-specific tasks.

Qualifications

• Friendly and compassionate in patient interactions.
• Strong problem-solving and organisational skills.
• Attention to detail and accuracy with records.
• Ability to work independently in a busy clinic while supporting a team.
• Willing to cover different days as needed.

Responsibilities

• Provide exceptional customer service as the first point of contact for patients.
• Book and coordinate patient appointments for cardiologists.
• Process patient accounts and billing accurately.
• Handle a high volume of telephone enquiries professionally.
• Scan and maintain accurate patient records.
• Perform ECGs and fit 24-hour Holter and BP monitors.

Skills

Patient service

Appointment scheduling

Medical billing

ECG

Holter monitoring

Medical records

HealthTrack

Tools

HealthTrack

Job description

Australian Cardiology are seeking a dynamic and resilient Medical Receptionist to join our busy Cardiology clinic. This is not a routine front-desk position. Our clinics are fast-paced, high-volume environments where accuracy, empathy, and composure truly matter. You will be the first point of contact for patients who may be anxious or unwell, and your professionalism will set the tone for their entire experience. While the role demands focus, flexibility, and stamina, it offers the opportunity to build meaningful skills and be an essential part of a specialist cardiac team. We are looking for someone who is willing — or eager — to expand beyond traditional reception duties and assist with some of the technical aspects of cardiology practice. For the right person with the right attitude, full training can be provided.

Key responsibilities

• Providing exceptional customer service as the first point of contact for patients
• Booking and coordinating patient appointments for cardiologists
• Accurate processing of patient accounts and billing
• Managing a high volume of telephone enquiries with professionalism and efficiency
• Scanning and maintaining accurate patient records
• Performing ECGs
• Fitting 24-hour Holter monitors and Blood Pressure monitors

About you

• Be friendly, patient, and compassionate in all patient interactions
• Demonstrate strong problem-solving and organisational skills
• Show exceptional attention to detail
• Be able to work independently in a busy clinic environment while contributing positively to a team
• Remain calm and efficient under pressure
• Be flexible and available to cover different days when required
• Be willing and able to attend all clinic sites as needed
• Experience with HealthTrack or similar cardiology software (preferred)
• Previous medical reception and/or medical billing experience (preferred)
• Excellent written and verbal communication skills (preferred)