Medical Receptionist

Vivid Radiology; Jimboomba; On-site; AUD 33,000 - 39,000; Full time

Job summary

Vivid Radiology is seeking a Medical Receptionist to join our family-owned and operated medical imaging business. The role involves welcoming patients, managing bookings, processing referrals and Medicare information, and supporting multiple clinic locations.

We value warm, professional patient care and teamwork. Ideal candidates will have experience in medical reception, strong communication skills, and the ability to travel between our four clinic locations when required.

Qualifications

• Experience in medical reception or administration is essential.
• Experience in radiology/diagnostic imaging is advantageous.
• Excellent communication and interpersonal skills.
• Ability to make patients feel welcome and comfortable.
• Strong organisational skills with competing priorities.
• Comfort with computers and new booking systems.
• Willingness to travel between four clinics; own transport preferred.

Responsibilities

• Welcome patients with friendly, professional service.
• Manage appointments, bookings and enquiries across imaging modalities.
• Process registrations, referrals and Medicare information.
• Answer phone enquiries and assist patients with questions.
• Liaise with radiographers, sonographers, radiologists and the clinical team.
• Process payments and manage billing.
• Maintain accurate patient records and confidentiality.
• Support reception team across clinics as required.

Skills

Customer service

Communication

Team player

Organisation

IT literacy

Travel between clinics

Tools

Medicare/billing systems

Job description

About the role

Vivid Radiology is seeking a Medical Receptionist to join our family-owned and operated medical imaging business. We are looking for someone who enjoys working in a busy medical environment, takes pride in providing great customer service and understands the importance of making patients feel welcome and comfortable.

We are open to full-time, part-time or casual employment arrangements, with the exact requirements of the role still being determined and some flexibility available for the right candidate.

Ideally, we are looking for someone seeking 3–5 days of work per week, although we are happy to discuss availability and working arrangements with applicants who may be a good fit.

Our clinics generally operate between 8:00am and 5:00pm, with some flexibility around working hours potentially available.

Ideally, you will be happy to travel between all four clinic locations when required, with the majority of shifts likely to be based at our Jimboomba and Beaudesert clinics. Your own reliable transport is preferred.

Key responsibilities

• Welcoming patients and providing friendly, professional and compassionate customer service.
• Managing patient appointments, bookings and enquiries across a range of imaging modalities.
• Processing patient registrations, referrals and Medicare information.
• Answering telephone enquiries and assisting patients with their questions.
• Liaising with radiographers, sonographers, radiologists and other members of the clinical team.
• Processing payments and managing patient billing requirements.
• Maintaining accurate patient records and ensuring administrative tasks are completed efficiently.
• Maintaining strict patient confidentiality and handling sensitive medical and personal information with the utmost discretion and professionalism.
• Supporting the wider reception team and assisting across our clinics as required.

About you

• Previous experience in a medical reception or medical administration role (essential).
• Experience working in radiology or diagnostic imaging will be highly regarded.
• Excellent communication and interpersonal skills, with a warm and approachable manner.
• A genuine interest in patient care and the ability to make people feel comfortable.
• Strong organisational skills and the ability to manage competing priorities in a busy environment.
• Confidence using computers and learning new booking systems.
• A reliable, flexible and team-focused approach to work.
• A willingness to travel between our four clinic locations when required.
• Your own reliable transport (preferred).
• Experience with Medicare, private billing and radiology booking systems will be an advantage.

About us

Vivid Radiology is a family-owned and operated medical imaging business, proudly providing diagnostic imaging services to our local communities since 1987. Unlike the larger corporate providers, we believe in maintaining a personal approach to healthcare, where patients come first and our staff are valued members of the team. With four clinics across Beaudesert, Beenleigh, Jimboomba and Waterford West, we have our sights set on continuing to grow.

Be part of a genuinely family-owned and operated business, not a large corporate provider.

Join a friendly and supportive team where your contribution is valued.

Work alongside an experienced clinical and management team, with direct access to onsite radiologists.

Enjoy a varied role across a growing network of community-based clinics.

Be part of a business that genuinely values patient care and its connection to the local community.

Opportunities to develop your skills and grow with the business.