Medical Receptionist

Wentworth Healthcare Limited; Glenbrook; On-site; AUD 42,000 - 52,000; Part time

Job summary

Glenbrook Surgery is seeking a reliable and compassionate part-time medical receptionist to be the first point of contact for their patients. The role is part-time, 2-3 days per week with occasional Saturdays, and involves greeting patients, handling calls, scheduling, and processing billing and Medicare rebates.

You'll maintain patient records with confidentiality while supporting doctors and the practice management team.

Qualifications

• Experience in customer service or reception, preferably in a medical/clinic setting.
• Strong communication and interpersonal skills for front-desk contact.
• Comfort with multitasking in a busy practice environment.
• Ability to maintain patient confidentiality and accuracy in records.

Responsibilities

• Greet patients and manage face-to-face check-ins.
• Answer phone calls, manage emails, and book appointments.
• Process patient billings, Medicare rebates, and EFTPOS transactions.
• Update and maintain confidential patient records.
• Provide general administrative support to doctors and management.
• Demonstrate CPR and Working with Children Check as required.

Skills

Customer service

Reception experience

Multitasking

Clear communication

Tools

Medical Director

Job description

From 1 July, Penrith Medicare Urgent Care Clinic has moved! View for more

Glenbrook Surgery is seeking a reliable and compassionate part-time medical receptionist to be the first point of contact for their patients.

About the Practice

Glenbrook Surgery is a busy and friendly general practice clinic dedicated to providing high-quality care to the local community. Their supportive team prides itself on a welcoming environment, patient-focused service, and a strong workplace culture.

About the Role

Part-time: 2-3 days per week including some Saturdays.

Key responsibilities include:

• Greet patients warmly, manage face-to-face check-ins, and direct inquiries.
• Answer phone calls, manage emails, and book patient appointments.
• Process patient billings, Medicare rebates, and EFTPOS transactions.
• Update and maintain confidential patient records.
• General administrative support to doctors and practice management.
• Proven experience in a customer service or reception role (medical experience using software like Medical Director is a strong advantage).
• Clear, professional, and empathetic communication skills.
• Strong computer literacy and attention to detail.
• Ability to multitask in a fast-paced environment while maintaining patient confidentiality.
• A proactive, positive, and team-oriented attitude.
• CPR
• Working with Children Check