Medical Receptionist

Geelong Careers; Geelong; On-site; AUD 44,000 - 50,000; Full time

Benefits offered by this job

Flexible hours

Supportive team environment

Opportunity to grow with expanding GP/

Job summary

Geelong Careers is seeking a Medical Receptionist in Geelong to deliver first-class patient service and support a busy healthcare practice. You will greet patients, handle enquiries, schedule appointments and assist with billing and administration, while upholding privacy and quality standards.

The role offers flexible full-time or part-time hours, with competitive hourly pay and opportunities for growth within the practice.

Qualifications

• Previous reception, administration or customer service experience.
• Excellent verbal and written communication skills.
• Strong organisational and time-management skills.
• High attention to detail.
• Ability to work effectively in a busy environment.
• Professional presentation and a patient-focused approach.
• Intermediate computer skills.

Responsibilities

• Welcome patients and visitors in a professional and friendly manner.
• Manage incoming telephone calls and patient enquiries.
• Book, confirm and amend appointments.
• Assist patients with general enquiries and appointment scheduling.
• Maintain a high standard of patient confidentiality and privacy.
• Process Medicare, DVA and private billings.
• Manage EFTPOS and cash transactions.
• Perform daily banking and reconciliation processes as required.
• Maintain accurate patient records and demographic information.
• Scan, file and manage electronic medical records.
• Manage appointment schedules.
• Process recalls, reminders and follow-up communications.
• Assist with waiting list management.
• Support clinicians in maintaining efficient appointment utilisation.
• Provide general administrative support to the practice.
• Assist with stock ordering and monitoring of office supplies.
• Prepare correspondence and documentation as required.
• Support quality improvement and accreditation activities.
• Assist with administrative projects and process improvements.
• Work collaboratively with doctors, nurses and administrative staff.
• Assist with reception coverage and daily workflow management.
• Contribute to a positive workplace culture.
• Support business continuity during periods of staff leave and increased workload.

Skills

Reception experience

Verbal & written communication

Organisational skills

Time-management

Attention to detail

Busy environment

Professional presentation

Intermediate computer skills

Tools

Best Practice software

Medicare billing processes

Job description

Position Purpose

The Medical Receptionist is responsible for providing exceptional customer service to patients while supporting the efficient day-to-day operation of the practice.

Position Purpose

The Medical Receptionist is responsible for providing exceptional customer service to patients while supporting the efficient day-to-day operation of the practice.

As the first point of contact for patients, this role plays a critical part in delivering a positive patient experience and supporting clinicians and administrative staff in the delivery of high-quality healthcare services.

Key Responsibilities

Reception & Patient Services

• Welcome patients and visitors in a professional and friendly manner.
• Manage incoming telephone calls and patient enquiries.
• Book, confirm and amend appointments.
• Assist patients with general enquiries and appointment scheduling.
• Maintain a high standard of patient confidentiality and privacy.

Billing & Administration

• Process Medicare, DVA and private billings.
• Manage EFTPOS and cash transactions.
• Perform daily banking and reconciliation processes as required.
• Maintain accurate patient records and demographic information.
• Scan, file and manage electronic medical records.

Appointment & Recall Management

• Manage appointment schedules.
• Process recalls, reminders and follow-up communications.
• Assist with waiting list management.
• Support clinicians in maintaining efficient appointment utilisation.

Practice Administration

• Provide general administrative support to the practice.
• Assist with stock ordering and monitoring of office supplies.
• Prepare correspondence and documentation as required.
• Support quality improvement and accreditation activities.
• Assist with administrative projects and process improvements.

Team Support

• Work collaboratively with doctors, nurses and administrative staff.
• Assist with reception coverage and daily workflow management.
• Contribute to a positive workplace culture.
• Support business continuity during periods of staff leave and increased workload.

Essential

Skills and Experience

• Previous reception, administration or customer service experience.
• Excellent verbal and written communication skills.
• Strong organisational and time-management skills.
• High attention to detail.
• Ability to work effectively in a busy environment.
• Professional presentation and a patient-focused approach.
• Intermediate computer skills.

Desirable

• Previous medical reception experience.
• Experience using Best Practice software.
• Knowledge of Medicare billing processes.
• Understanding of patient privacy and confidentiality requirements.
• Experience working within a GP or healthcare setting.

Personal Attributes

The Successful Applicant Will Demonstrate

• A friendly and welcoming manner.
• Reliability and professionalism.
• Strong problem-solving skills.
• Initiative and willingness to learn.
• Ability to manage competing priorities.
• Commitment to teamwork and patient care.

Key Performance Indicators

• High standard of patient service and satisfaction.
• Accurate appointment scheduling and billing.
• Timely completion of administrative tasks.
• Maintenance of patient confidentiality.
• Positive contribution to team culture and practice operations.

Remuneration

$32.00 - $36.00 per hour plus superannuation, commensurate with skills and experience.

Why Join Us?

• Supportive and collaborative team environment.
• Flexible full-time or part-time opportunity.
• Diverse and rewarding role.
• Opportunity to grow with an expanding medical practice.
• Work closely with experienced clinical and business leadership teams.