Medical Receptionist

UFS Healthcare; Ballarat; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly rates

Learning & Development opportunities

Flexible work options

Staff discounts on services

Purpose-driven organisation

Job summary

UFS Healthcare in Ballarat is seeking an experienced Medical Receptionist to join our reception teams and centralised call centre. You will deliver excellent customer service, manage bookings and enquiries, and use Zedmed in a varied daily routine across four Ballarat locations.

Full-time and part-time hours are available, with weekday shifts only. Training is provided and we’re committed to a welcoming, purpose-driven workplace.

Qualifications

• Experience in medical reception preferred but not essential.
• Full training provided.
• Experience with Zedmed or similar practice management system is highly regarded.
• Excellent customer service skills and ability to build relationships with patients.

Responsibilities

• Work across our medical reception teams and centralised call centre to support patients.
• Deliver high-quality customer service and positive patient experiences at every touchpoint.
• Manage patient bookings, enquiries and administrative tasks using Zedmed.
• Work in a dynamic environment with duties across reception and call centre.
• Prioritise and manage workload to keep the practice running smoothly.

Skills

Customer service

Communication

Task prioritisation

Team player

Tools

Zedmed

Job description

Are you an experienced and customer-focused Medical Receptionist looking for your next career opportunity?

UFS Healthcare is a profit-for-purpose organisation with a strong social purpose. We are looking for passionate and dedicated Medical Receptionists to join our team working across our reception teams and our centralised call centre. With over 140 years of providing trusted healthcare services, we are a mutual organisation reinvesting profits to benefit our members, patients, and the wider community.

This is your chance to join a values-driven company where your contribution truly matters. Full-time and part-time opportunities are available. Ready to make a difference? Read on!

About the Role:

As a Medical Receptionist at UFS Healthcare, you will:

• Work across both our medical reception teams and centralised call centre, supporting patients however they choose to connect with us.
• Deliver high-quality customer service, ensuring a positive experience for our patients at every touchpoint.
• Manage patient bookings, enquiries, and administrative tasks using Zedmed.
• Work in a dynamic environment where responsibilities may vary day to day across both reception and call centre functions.
• Prioritise and manage your workload effectively, contributing to the smooth running of the practice.

This role is based across our 4 Ballarat locations, with weekday hours only (no evenings or weekends). Full-time and part-time hours are available and can be discussed based on your availability.

What You'll Need:

• Previous experience in medical reception is preferred but not essential — full training provided.
• Experience with Zedmed (or a similar practice management system) is highly regarded.
• Excellent customer service skills and ability to build relationships with patients.
• Able to prioritise tasks and manage your own workload effectively across varying duties.
• A strong communicator, both verbally and in writing.
• A team first attitude and alignment with our Guiding Principles as outlined on ufs.com.au

What We Offer:

• Competitive hourly rates.
• Learning & Development opportunities to support your professional growth.
• Work-life balance with flexible work options.
• Staff member discounts on pharmacy, medical, and eyecare services.
• The opportunity to work with a purpose-driven organisation that is dedicated to improving health outcomes in our community.

Why Choose UFS Healthcare?

At UFS Healthcare, we:

• Operate 19 pharmacies across western Victoria and offer a range of health services through our four medical centres.
• Provide non-emergency medical care free of charge to our local community via the Ballarat Urgent Care Clinic.
• Deliver exceptional optical services through our two eye care businesses.
• Deliver exceptional dental services through our dental care business.

We're a diverse and inclusive workplace, committed to creating a welcoming environment for people from all backgrounds. We encourage applications from candidates of all cultures, identities, and abilities. If you require any accommodations during the application process, we're here to support you.

Applications close at 5pm on Monday, 28 September. Interviews may commence once a suitable pool of candidates has been received.

You must have the right to live and work in Australia to apply.