Medical Courier Trainer: Safety & Performance Coach

Smartways Logistics Holdings; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Smartways is seeking a Medical Courier Trainer to support the development and performance of owner drivers. You will deliver hands‑on training, run performance audits, and provide constructive feedback to help drivers grow, ensuring every delivery meets the Smartways safety and service standards.

You will induct drivers on the Smartways Standard, load/unload training, and regulatory compliance, while maintaining training records and collaborating with management to refine materials and outcomes.

Qualifications

• Proven experience as a professional driver or in a driver training/supervisory role.
• Solid understanding of transport legislation, safety procedures and logistics best practice.
• Strong interpersonal and communication skills with ability to instruct, engage and influence.
• Comfort giving frank, respectful feedback, both verbal and written.
• Ability to run audits and write clear, objective performance reports.

Responsibilities

• Induct new drivers on the Smartways Standard, safety practices, fatigue policy and procedures.
• Train drivers on loading/unloading, freight handling, documentation and Smartways devices.
• Ensure new owner drivers are fully equipped before solo routes.
• Conduct ride‑alongs, on‑road assessments and audits for drivers.
• Identify skill gaps and provide practical feedback to improve performance.
• Maintain training records and audit reports; track progress and follow up.

Skills

Professional driving

Interpersonal communication

Auditing

Coaching/mentoring

Safety procedures

Telematics / in‑cab systems

Education

Training certification

Tools

Telematics systems

In‑cab systems

Word / Excel

Job description

Smartways is seeking a Medical Courier Trainer to support the development and performance of owner drivers. You will deliver hands‑on training, run performance audits, and provide constructive feedback to help drivers grow, ensuring every delivery meets the Smartways safety and service standards.

You will induct drivers on the Smartways Standard, load/unload training, and regulatory compliance, while maintaining training records and collaborating with management to refine materials and outcomes.