Medical Courier Trainer

Smartways Logistics; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Smartways is seeking a Medical Courier Trainer to develop and improve the performance of owner drivers. You will deliver hands-on training, run performance audits, and provide constructive feedback to ensure each delivery meets the Smartways safety and service standards.

Join a mission-driven team focused on patient outcomes, safety, and professional development in a carbon-neutral healthcare logistics environment.

Qualifications

• Proven experience as a professional driver and/or in a driver training or supervisory role.
• Solid understanding of transport legislation and safety procedures.
• Strong interpersonal and communication skills to instruct, engage, and influence.

Responsibilities

• Induct new drivers on the Smartways Standard, safe driving practices, fatigue policy, and company procedures.
• Train drivers on loading/unloading, freight handling, documentation, and Smartways devices.
• Ensure new owner drivers are fully equipped before solo driving.

Skills

Driver training

Safety procedures

Communication

Auditing

Telematics

Office software

Education

Adult education qualifications

Tools

Word

Excel

Job description

At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community. Our mission is simple: lift patient outcomes and save lives - across medical devices, life sciences, pharmaceuticals, and clinical trials. From patient-on-table emergency deliveries to scheduled, temperature-controlled global shipments, our team is driven by a passion for excellence and a genuine sense of purpose. We're also proud to be the first healthcare logistics company in Australasia to be 100% carbon neutral.

About The Role

We're looking for a Medical Courier Trainer to support the development and performance of our owner drivers. You'll deliver hands-on training, run performance audits, and give honest, constructive feedback that helps our drivers grow - all while making sure every delivery meets the Smartways standard for safety and service.

What You’ll Do

• Induct new drivers on the Smartways Standard, safe driving practices, fatigue policy, and company procedures
• Train drivers on loading/unloading, freight handling, documentation, and Smartways devices
• Make sure new owner drivers are fully equipped - parking protocols, customer engagement, delivery areas - before they're on the road solo
• Run ride-alongs, on-road assessments, and audits (bi-yearly/annual for new drivers, yearly for existing drivers) covering driving behaviour, safety compliance, route planning, vehicle handling, and customer interactions
• Identify skill gaps and give drivers honest, practical feedback to build performance and confidence
• Maintain accurate training records and audit reports, tracking progress and following up on development areas
• Work with management to refine training materials and improve safety and operational outcomes
• Champion a culture of safety, professionalism, and accountability across the driver team
• Stay current on transport regulations and fatigue management laws
• Check in with hospital staff and clients during audits and training to make sure our service is hitting the mark

What you'll bring

• Proven experience as a professional driver and/or in a driver training or supervisory role
• Solid understanding of transport legislation, safety procedures, and logistics best practice
• Strong interpersonal and communication skills - you can instruct, engage, and influence
• Comfort giving frank, respectful feedback, both verbal and written
• Ability to run audits and write clear, objective performance reports
• High integrity, patience, and professionalism
• Confidence with telematics, in-cab systems, and basic office software (Word, Excel)
• Training certification or adult education qualifications are a plus, but not essential

You're someone who

• Puts the customer at the centre of everything
• Reads different learning styles and adapts how you train
• Genuinely enjoys coaching and mentoring people
• Leads with a safety-first mindset and professional pride
• Holds a high bar - you want every driver trained to the Smartways standard
• Works well solo and as part of a broader ops/compliance team
• Stays composed under pressure, keeping training sessions calm and productive even on a demanding day